Engaging Customers & Employees

PeopleMetrics Voice of the Customer (VoC) and Voice of the Employee (VoE) solutions enable organizations to systematically take the best actions to engage customers and employees. We also specialize in conducting quantitative custom research that helps inform critical business decisions and provides actionable recommendations.

Since our inception in 2000, PeopleMetrics thought leadership, exceptional client service, and easy-to-use technology has helped hundreds of clients take the right actions to improve engagement and related Key Performance Indicators. We also have custom quantitative research expertise in a variety of areas, including Brand Trackers (ATUs), Message Testing, Internal Communications and Corporate Culture.

We work with many leading global organizations including Christie’s Auction House, Coca-Cola, Genzyme, GSK, Merck, Microsoft and Shire (see client list).

PeopleMetrics is committed to ongoing R&D in the area of Engagement. One result of this R&D is our Most Engaged Customers Study, which reveals the companies who do the best job engaging their customers. Our 2010 study ranks over 70 companies and brands based on feedback from 15,000+ customer interactions throughout the United States. For more details on PeopleMetrics 2010 Most Engaged Customers Study or to find out how your organization can be considered in the 2011 rankings, click here.

Finally, we are passionate about our work. Our values of respect for others and teamwork drive our passion for helping clients take the best actions on feedback.