About Us
Think about the last time you had an interaction with a business that left you feeling absolutely delighted. Or when you worked at a company where you felt valued and the work you did every day mattered. We love those feelings. In fact, PeopleMetrics exists to help our clients humanize their business. We do that by helping them create an emotional connection with their customers and employees.
Overview of Role
We are looking for an Associate, Insights to join our team. The mission of the Associate, Insights is to contribute to the delivery of clear and simple output that leads clients to a comprehensible action plan that drives success of their specific initiatives. These deliverables will be in support of PeopleMetrics brand positioning around the ‘one thing’ clients need to know and do to drive improvements in their overall customer experience. Deliverables will be created through a repeatable and reliable process that leads to efficiency and project profitability.
Must-Have Qualities for Success
- Be an expert project manager. You must be highly organized and capable of managing multiple teams and projects at different stages.
- Know data interpretation. You'll need the ability to understand large and complex data sets, so you can glean key themes/insights from limited data and relate them back to the client.
- Be a problem-solver. You'll need to follow your instincts to anticipate and handle problems, and also to communicate them to clients.
- Know how to use analytical tools. You'll need experience with Excel and SPSS to answer business questions, and you'll use PowerPoint to share these results with teammates and executives.
- Be able to build and strengthen relationships. Both internally and externally, you should seek ways to connect and stay connected.
- Be a team player. You'll need the ability to be flexible and work well with clients and internal cross-functional teams.
Nice-to-Have Qualities
- Experience using customer feedback or Voice of the Customer software
- Experience in telecommunications, financial services and banking, or the pharmaceutical industry
- Proficiency in Microsoft Excel and PowerPoint
- Employment engagement understanding and the connection to client/customer satisfaction and/or growth
- Proficiency in Adobe InDesign, Illustrator, Photoshop, or other creative suites
- Content published in key industry blogs, periodicals
Who Excels at PeopleMetrics
- People who believe in humanizing business. Our team members have a strong personal belief that people are the difference between successful and unsuccessful businesses, that employee engagement leads to consistently great customer experiences, and people are the center of any effective customer experience initiative.
- People who like accountability. Our team takes ownership of work and knows when to ask for help.
- People who take initiative. Our team is always thinking and is proactive with clients.
- People who communicate clearly. Successful team members communicate simply and succinctly both verbally and via written communications. They have the ability to adapt communication style to the audience.
- People who like working in teams. We collaborate and give credit where credit is due.
- People who seek out growth opportunities. We're continually looking for new business opportunities, expanding upon current accounts, and identifying potential opportunities from within our networks.
Qualifications
- Bachelors Degree, MBA desirable
- 3-5 years work experience
- Customer Experience/strategy work (preferred, but not required)
How to Apply
To apply, please submit your resume (as an attachment), cover letter, and any salary history to info@peoplemetrics.com.
In addition, we would love to hear a story about a memorable customer experience that you have had or delivered. Please identify the job title in the subject line.
