PeopleMetrics 2013 Brand Ambassador Award Winners Announced
The Third Annual Brand Ambassador Award Honors Individuals Who Consistently Deliver Exceptional Customer Experiences. For the third year, PeopleMetrics is proud to recognize its Brand Ambassador Award Winners. Winners of this award are identified by customer feedback indicating the employee has gone above and beyond for them. Winners of the 2013 Award are: Tammy Fritz, American Hotel Register Doug Born, BKD Peter Ugo and Rachel…
10 Quotes on Customer Service
“Show me a company with high customer loyalty and low employee engagement – I dare you.” - Bill Cusick, customer experience expert “It’s rare for people to genuinely try to understand what others are trying to say.” - Scott Berkun, Mindfire: Big Ideas for Curious Minds “Without caring there can be no quality.” - Joel Barker, Future Edge “A happy customer…
Cx Transformation Lesson: Involve the Backstage
According to Pine and Gilmore, “Work is Theatre and Every Business a Stage” and to manage customer experiences we must manage the full production. For many businesses on the customer experience transformation journey, one of the first steps in producing a great experience is getting the frontline – your frontstage employees – aligned to what your customers want. Listening and sharing customer feedback with employees…