Why Employee Well-Being Matters
The field of psychology has traditionally been aimed at identifying the characteristics of and cures for a sick mind. Positive psychology is aiming to change that. The basic premise of positive psychology is that if there are varying degrees of mental illness there are also varying degrees of mental wellness and psychology should concern itself with helping people develop the healthiest minds. Part of positive…
Five Signs That Your Employee Experience is Toxic
In a podcast earlier this year Freakonomics Radio, hosted by economist and author Stephen J. Dubner, asked listeners for their thoughts on workplace morale. Software engineer, Damon Beaven, whose work has taken him inside a variety of different organizations, introduced Freakonomics to the “Dilbert Index.” “I look for the number of Dilbert comics,” says Beaven, “and that seems to be inversely proportional to the level…
Why Does Customer Engagement Matter?
In our Most Engaged Customers study we found that retailers who increased Customer Engagement by at least five points exhibited 56% cumulative share price appreciation. Without a doubt, Engaged customers have a credible impact on positive business results. Customer Engagement is the outcome of an exceptional, differentiated customer experience. Companies that design and deliver better customer experiences have more engaged customers. To be clear, engaged…