Seven Practices of a Customer-Centric Organization: The Role of Employees
Customer-centricity is increasingly being viewed by leaders as a strategic priority. Based on employee feedback from the PeopleMetrics 2011 Employee Engagement Trends report, this four-part series examines the seven practices that differentiate a customer-centric from a company-centric company.
Understanding the Employee Experience
Engaging employees can be a daunting task, and with all of the jargon out there, it’s easy to get lost and not know what next steps to take. In this post, we examine the eight dimensions of our Employee Engagement model, illustrated with real-life examples of companies who embody what these drivers are all about.
Using the Voice of Your Employees (VoE) to Improve the Employee Experience
Employee engagement surveys have become an HR staple. In spite of their prevalence, a recent survey by TLNT and HRmarketer revealed that many of these surveys are a wasted effort: 45% of respondents feel that the survey being used by their organization had little or no value for managers or employees 48% of senior managers feel these surveys are highly valuable, only 19% of other…