Three Customer Experience Truths from the Restaurant Industry
There are some elements of the customer experience that are unique to a given industry – things like baggage fees, claims departments, and billing practices. But there are some universal customer experience truths that apply regardless of the industry you happen to work in. This post examines three of these truths as uncovered through our partnership with one of our clients, Service Inspired Restaurants®. Service…
Eco-Friendly Ways to Boost Employee Engagement
Too often, employee engagement is seen as little more than an added expense—many equate employee engagement with higher spending on benefits. This doesn’t have to be the case. Our research has shown that many employees simply want to feel that their work matters—that what they do makes a difference. This feeling can be achieved on both an individual level, by thanking each employee for their…
Creating Brand Ambassadors through Recognize Alerts
The human brain is wired for empathy. As Daniel Goleman explains in his book Social Intelligence, mirror neurons allow us to feel what the people around us are feeling. FMRI studies have shown that when we perceive emotions in others, our brains light up like theirs. For example, when you see a facial expression of disgust, the area of your brain that registers disgust is…