Employee Engagement: Helping Employees Find Meaning on the Job
For decades, it was assumed that employees were motivated only by extrinsic factors such as pay, resources, and health plans. While those traditional benefits are certainly still a motivating factor for most workers, more and more research is showing that employee engagement also has a lot to do with how people feel at work. The PeopleMetrics’ 2011 Employee Engagement Trends Report found that since 2007…
How Disengaged Employees Create Disengaged Customers
Engaged Employees create Engaged Customers—it’s one of our mottoes. As we’ve written before, our research shows that engagement among employees is contagious—it quickly spreads to customers. Highly engaged employees foster more loyal, enthusiastic customers who are more willing to give referrals, go out of their way to do business with you, and increase spending. However, the flip side of this foundational equation is also true….
Brand Ambassador Award Winners for 2011
PeopleMetrics recently announced the winners of the 2011 Brand Ambassador Awards. Given to six individuals across five companies, the Brand Ambassador Awards recognize individuals who have consistently delivered extraordinary customer service. Alphabetized by company name, this year’s Brand Ambassador Award winners are: Susannah Heitger and John Weber at Crowe Horwath LLP Derek Criswell at Moss Adams LLP Peter Landis at Signature Flight Support Sasha Spei…