10 Quotes on Customer Service
“Show me a company with high customer loyalty and low employee engagement – I dare you.” - Bill Cusick, customer experience expert “It’s rare for people to genuinely try to understand what others are trying to say.” - Scott Berkun, Mindfire: Big Ideas for Curious Minds “Without caring there can be no quality.” - Joel Barker, Future Edge “A happy customer…
Why Employee Well-Being Matters
The field of psychology has traditionally been aimed at identifying the characteristics of and cures for a sick mind. Positive psychology is aiming to change that. The basic premise of positive psychology is that if there are varying degrees of mental illness there are also varying degrees of mental wellness and psychology should concern itself with helping people develop the healthiest minds. Part of positive…
Five Signs That Your Employee Experience is Toxic
In a podcast earlier this year Freakonomics Radio, hosted by economist and author Stephen J. Dubner, asked listeners for their thoughts on workplace morale. Software engineer, Damon Beaven, whose work has taken him inside a variety of different organizations, introduced Freakonomics to the “Dilbert Index.” “I look for the number of Dilbert comics,” says Beaven, “and that seems to be inversely proportional to the level…