10 Quotes on Customer Service
“Show me a company with high customer loyalty and low employee engagement – I dare you.” - Bill Cusick, customer experience expert “It’s rare for people to genuinely try to understand what others are trying to say.” - Scott Berkun, Mindfire: Big Ideas for Curious Minds “Without caring there can be no quality.” - Joel Barker, Future Edge “A happy customer…
Understanding the Employee Experience
Engaging employees can be a daunting task, and with all of the jargon out there, it’s easy to get lost and not know what next steps to take. In this post, we examine the eight dimensions of our Employee Engagement model, illustrated with real-life examples of companies who embody what these drivers are all about.
Eco-Friendly Ways to Boost Employee Engagement
Too often, employee engagement is seen as little more than an added expense—many equate employee engagement with higher spending on benefits. This doesn’t have to be the case. Our research has shown that many employees simply want to feel that their work matters—that what they do makes a difference. This feeling can be achieved on both an individual level, by thanking each employee for their…