Maybe it’s an attentional bias on my part, but I've noticed a trend of insulting restaurant workers in the news. I’m talking about this type of report from The Washington Post, in which servers leave grammatically inept insults like “im a plad a------” on receipts.
Suffice it to say, insult-laden receipts aren’t among our customer experience best practices.
Sometimes customer experience strategy can be simple. Sometimes it’s as easy as being nice.