Customer experience transformation consists of the Voice of the Customer, the Voice of the Employee, and Customer Experience Strategy that ties them together. These three solutions can help reduce customer churn, increase customer loyalty, and enhance the ROI of your customer experience programs. Click on the icon to learn more about each solution.
Voice of the Customer (VoC)
Voice of the Customer is an approach to measuring the customer experience and managing that experience at the individual level. A customer has an interaction with your company, is asked to provide feedback through a survey, and it is managed in the cloud through push alerts, online reporting hubs, and more.
Voice of the Employee (VoE)
Voice of the Employee is an approach to measuring the employee experience by having employees provide feedback through a survey. That data is then managed in the cloud through push alerts, online reporting hubs, and more.
Customer Experience Strategy
The key to a successful experience is the tie between the Voice of the Customer and the Voice of the Employee, and the strategy that is behind that.