Measuring Employee Engagement in a Merger | Listen
PeopleMetrics CEO Sean McDade and Christopher Hannegan, a Principal at Booz and Company, discuss the importance of measuring employee engagement as part of the transaction process and how to use that data to create effective communications. They explain the proper time to begin measurement, the kinds of questions asked and the way this approach can add value to a merger.
Linking Employee Engagement to Customer Engagement | Listen
PeopleMetrics EVP, Kate Feather, talks to Melcrum’s Annie Waite about our independent research into Employee and Customer Engagement. She presents hard evidence in support of the argument that customer satisfaction or engagement is impacted by employee engagement and motivation and gives advice to internal communicators and HR professionals on how to position the argument to leadership that customer-centricity goes hand-in-hand with employee centricity.