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> PeopleMetrics Engagement Summit
PeopleMetrics CEO Sean McDade and EVP Kate Feather spoke on the importance of engaging employees in engaging customers. Caroline Ward from Morgan Stanley spoke on keys to running a successful Employee Engagement Program. Adriano DeCardenas from Christie’s spoke on building a customer-centric culture within a 240-year old institution.
Keynote Speaker F. William McNabb, Vanguard's Managing Director, spoke on the keys to profitable growth: high performing 'crew members' and flawless execution. |
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The day ended with
a panel discussion on building a customer-centric culture in organizations and tips for successful collaboration between Marketing and HR departments.
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Panelists included: Christopher Hannegan, Principal at Booz Allen Hamilton; Debbie Holcombe, Head of US Workforce Diversity at ING Financial Services;
Katherine Klein, Professor of Management at the Wharton School; Carol Orenstein, CMO at Wharton's Executive Education Program.
For more information on the PeopleMetrics Engagement Summit, please contact Frank Rowe at frowe@people-metrics.com.
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> PeopleMetrics Hosts Webinar
On Wednesday, November 14th, Paul Reynold of Signature Flight and Justin Reid and Frank Rowe of PeopleMetrics hosted a webinar discussing how Signature Flight is building Customer Engagement in a competitive indusrty through service quality and real-time feedback.
If you would like to receive a copy of this webinar presentation, please contact Frank Rowe at frowe@people-metrics.com.
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> EVP Speaks at Conference
PeopleMetrics EVP, Kate Feather, presented at the annual Delaware SHRM Conference in Wilmington
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