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Voice of the Employee (VoE) Resource Center
Welcome to the VoE Resource Center, where you can find out more about PeopleMetrics expertise and tools. Here you can access a comprehensive library of VoE resources including: VoE white papers, independent research papers, podcasts, client case studies and articles. And, if you have any questions or would like to schedule a demo of our VoE solution, please feel free to contact us.
2011 Employee Engagement Trends Report – Executive Summary: Engagement benchmarks, shifts in Engagement drivers, recommendations for transforming the Employee Experience and improving Engagement.
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2011 Employee Engagement Trends Report – Full Report
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Introduction to VoE: Find out how our VoE solution can help your organization retain top talent, increase workforce productivity, and drive higher levels of customer engagement.
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The Business Case for VoE: Prove the business value of employee feedback. .
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Introduction to eFocus: Find out how to supplement your VoE efforts with in-depth, online focus groups.
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Detailed Overview of VoE: Learn more about our independent research into Employee Engagement and the PeopleMetrics E40 Engagement model.
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Employee Engagement and Financial Performance: This paper highlights some of the analysis PeopleMetrics has conducted to look at the link between Employee Engagement and Financial Performance across our clients.
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A Cycle of Engagement between Employees and Customers: Analyzing the link between Employee Engagement and Customer Engagement through two of PeopleMetrics independent research studies, this article shows the clear impact engaged, energized employees have on the customer experience across service industries.
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Helping HR to Measure Up: The purpose of this article is to highlight the more strategic role HR departments can play in their organizations. By prioritizing the measurement strategy in organizations, HR leaders can demonstrate to leadership the impact employees have on the business and how an investment in internal processes and programs can boost engagement and ultimately business results.
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How to Build an Emotional Connection with Employees: Creating a loyal connection between employees and the company is the ultimate goal for engagement specialists but what's the magic formula for achieving this? Read this article to find out.
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Creating an Engaging Retail Experience (For Customers and Employees): Conference presentation delivered to the National Retail Federation's HR Executives Summit in October 2008. Discusses the link between Engaged Employees and Customers in the retail environment.
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Linking Employee Engagement to Business Outcomes – Why it Matters and How to Do It: Conference presentation delivered at the National ASHHRA Conference in 2008 by Brandon Melton, SVP of HR at Lifespan Health System and Sean McDade, Founder and CEO of PeopleMetrics. Includes tips, pointers and a step-by-step process for conducting business outcomes analysis between your Employee Engagement data and other KPIs.
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Penna Consulting Group: Global Human Capital consulting firm doubles its engagement levels and receives best employer awards through consistent use of VoE
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Coca-Cola Hellenic Bottling Company: Bottler of non-alcoholic beverages with 45,000+ employees uses VoE to gain focus for targeted action planning resulting in significant improvements in employee engagement around the world
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Lifespan Health System: Regional Health System with 11,800 employees discovers employee engagement leads to improvements in patient safety, the patient experience and quality outcomes.
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Sanford Health: South Dakota health system engages employees through focused manager-level action taking
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What PeopleMetrics clients say about working with us.
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Measuring Employee Engagement in a Merger: PeopleMetrics CEO Sean McDade and Christopher Hannegan, a Principal at Booz and Company, discuss the importance of measuring employee engagement as part of the transaction process and how to use that data to create effective communications. They explain the proper time to begin measurement, the kinds of questions asked and the way this approach can add value to a merger.
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Linking Employee Engagement to Customer Engagement: PeopleMetrics EVP, Kate Feather, talks to Melcrum's Annie Waite about our independent research into Employee and Customer Engagement. She presents hard evidence in support of the argument that customer satisfaction or engagement is impacted by employee engagement and motivation and gives advice to internal communicators and HR professionals on how to position the argument to leadership that customer-centricity goes hand-in-hand with employee centricity.
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