It's halfway through 2021 and your CX strategy needs a checkup! CX directors and managers, get together with your team to look at your customer experience metrics and where you want to go next.
In this session, our customer experience management experts walk you through a 3-step customer experience framework (with downloadable PDF!) to assess your Voice of the Customer program and pivot as needed to keep driving customer-centricity and organizational alignment at your company through the end of this year.
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PeopleMetrics LIVE! is a free online session where experience measurement experts from our team answer YOUR questions about CX, EX, Pharma Patient Support Services and more. Tune in for short, casual conversations Tuesday's at 2:00pm ET.
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Sign up for more PeopleMetrics LIVE! sessions:
Discover our award-winning Customer Experience (CX) blog:
Explore our CX solutions, designed to deliver a consistent experience every time... your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights: https://www.peoplemetrics.com/solutions/b2c-customer-experience
Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold"
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Posted on 08-24-2021