3-Step CX Strategy MID-YEAR Check-in for 2021

Customer Experience | Customer Experience Strategy | PeopleMetrics LIVE

Reading time: 3 minutes
PeopleMetrics

Trusted Experience Management Partners

It's halfway through 2021 and your CX strategy needs a checkup! CX directors and managers, get together with your team to look at your customer experience metrics and where you want to go next.

In this session, our customer experience management experts walk  you through a 3-step customer experience framework (with downloadable PDF!) to assess your Voice of the Customer program and pivot as needed to keep driving customer-centricity and organizational alignment at your company through the end of this year.

7-27-2021_CX-3Step-CX-Mid-Yr-Checkin-GIF_Border-with-Title-1

Watch on YouTube

○ ○ ○- 3 Steps cx Strategy Mid-Yr Check in - 585

Download the chart from this video

○ ○ ○

TRANSCRIPT:

COMING SOON

○ ○ ○

PeopleMetrics LIVE! is a free online session where experience measurement experts from our team answer YOUR questions about CX, EX, Pharma Patient Support Services and more. Tune in for short, casual conversations Tuesday's at 2:00pm ET.

○ ○ ○

Sign up for more PeopleMetrics LIVE! sessions:
https://www.peoplemetrics.com/en/events

Discover our award-winning Customer Experience (CX) blog:
https://www.peoplemetrics.com/blog

Explore our CX solutions, designed to deliver a consistent experience every time... your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights: https://www.peoplemetrics.com/solutions/b2c-customer-experience

Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold" 
https://www.peoplemetrics.com/listen-or-die

Contact PeopleMetrics:
https://www.peoplemetrics.com/contact

○ ○ ○

FOLLOW US ON SOCIAL!

YouTube:
https://www.youtube.com/channel/UCbISqzSlTGKU4MPgfxmMiEA

LinkedIn:
https://www.linkedin.com/company/peoplemetrics

Twitter:
https://twitter.com/PeopleMetrics

Instagram:
https://www.instagram.com/peoplemetrics

Facebook:
https://www.facebook.com/PeopleMetrics

○ ○ ○

customer experience framework, customer experience management, cx, cx strategy, voice of the customer, customer experience metrics, organizational alignment, customer centricity, customer experience strategy pdf, cx strategy manager, cx strategy team, cx strategy director, 2021 customer experience strategies, cx design, cx culture, cx masterclass, cx strategy framework, cx strategy job, customer experience examples, cx mission statement, cx leader, customer experience industry, customer experience books, customer experience organization, cx strategy example, cx strategy 2021, customer experience, ccxp, cxm, cx framework, cxpa, cx masterclass, customer experience masterclass, customer experience training, customer experience tutorials, customer experience strategy, cx customer experience, what is cx, cx tutorials, peoplemetrics, peoplemetrics live

Posted on 08-24-2021