How the Customer Feedback Management Process Works

Customer Experience | Customer Experience Management | PeopleMetrics LIVE

Reading time: 3 minutes

Trusted Experience Management Partners

Collecting customer feedback is one thing. Measuring and managing that customer feedback is quite another! And if you want to be customer-centric, you need to make sure you're doing all three.

In this session, we walk you through how the customer feedback management process works when you're using a customer experience management tool like PeopleMetrics as the central hub of your Voice of the Customer (VoC) program.


Watch on YouTube

○ ○ ○65980-customerfeedbackmgmtprocess - 585

Download the chart from this video

○ ○ ○



○ ○ ○

PeopleMetrics LIVE! is a free online session where experience measurement experts from our team answer YOUR questions about CX, EX, Pharma Patient Support Services and more. Tune in for short, casual conversations every Tuesday at 2:00pm ET.

○ ○ ○

Sign up for more PeopleMetrics LIVE! sessions:

Discover our award-winning Customer Experience (CX) blog:

Explore our CX solutions, designed to deliver a consistent experience every time... your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights:

Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold"

Contact PeopleMetrics:

○ ○ ○







○ ○ ○

customer feedback management process, customer, customer feedback, customer feedback management, feedback management, customer-centric, customer centric, customer centricity, customer-centricity, customer experience, customer experience management, customer experience management tool, voice of customer, voice of the customer, voc, customer voice, how to manage customer feedback, what to do with customer feedback, customer feedback strategy, customer feedback system framework, customer feedback loop, how to collect customer feedback, customer feedback video, cem, customer experience strategy, peoplemetrics, peoplemetrics live, voice of customer, voice of the customer, customer experience strategy best practices

Posted on 06-10-2021