Business Development Manager

Business Development Manager:

PeopleMetrics is growing and we’re looking for a Business Development Manager to join our team in Philadelphia!

The Business Development Manager (BDM) will drive sales by engaging prospects & driving qualified accounts into the PeopleMetrics sales pipeline to close new business. The BDM will be responsible for prospecting to identify new business opportunities, conducting outreach, and ultimately making the case for potential clients to choose PeopleMetrics. 

This is a consultative sales position with the opportunity to drive the sales process at PeopleMetrics.  The position is autonomous, but you’ll have lots of support from our close-knit team along with unprecedented opportunity to saturate the market — you won’t be bound by territory or verticals.

This is a growth opportunity for us at PeopleMetrics, and we’re looking for candidates who want to expand their scope of responsibility and grow with the company.

What You'll Do:

  • Conduct research on target companies & contacts; build an outreach list

  • Execute personalized outreach; engage with prospects via all available channels; nurture prospect relationships throughout the sales cycle 

  • Attend industry events; utilize these as a channel to drive new business 

  • Build strong relationships with all levels of prospect stakeholders, including senior executives & key influencers 

  • Attend internal and external meetings; assist in all facets of the sales process as needed 

  • Work with the team to help develop the long-term growth strategy of our Customer Experience (CX) business

  • Own the sales strategy from prospecting to close while working with the team to develop sustainable, new sales processes 

  • Earn uncapped commission based on contracted revenue 

  • Work out of a collaborative, open office environment with people who hustle and get things done — we have startup style energy and productivity 

The Ideal Candidate Is:

  • Someone with 1-3 years of sales experience who is familiar with selling SaaS products 

  • A persuasive communicator and strategic thinker — you’ll work to understand how PeopleMetrics can help each prospect achieve their unique goals and will need strong communication skills for this to come across clearly

  • A confident self-starter and implementer of process — we’ve had little business development effort in the Customer Experience space and need you to implement and improve processes

  • A hunter who is motivated by making new connections and closing new business

  • Committed to growing professionally — this is a position that creates tomorrow’s sales leaders  

  • Passionate about connecting with others, solving business challenges, and understanding others’ needs

  • Motivated, tenacious, and resourceful with a healthy dose of humility and humor

  • A fast learning multi-tasker who can prioritize and balance multiple initiatives 

About PeopleMetrics:

PeopleMetrics is a forward-thinking company providing Voice of the Customer programs with entrepreneurial values at our foundation. Our software and professional services programs are in use by customers across a wide berth of industries including healthcare, hospitality, and telecom. We’re passionate advocates for our software, the customer, and the human element of the customer experience.  

Our Values: 

  • Always Thinking 
  • One Team 
  • I Got This 

We have a single, simple purpose – to create better customer experiences. This is at the core of our values & everything we do.


Written by CEM experts who live & breathe customer experience every day.

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