We are looking for a Full-Time CX Analyst to join our team. This role serves as a point of contact for PeopleMetrics clients. The CX Analyst carefully guides clients through our entire process – from crafting a customer experience strategy to helping them implement Voice of the Customer (VoC) measurement programs.
This role contributes to client onboarding, adoption, analysis, upsell and retention/renewal activities. The ideal candidate will be skilled in creating client facing documentation, comfortable working with technology, have exceptional communication skills, and have a passion for the customer and patient experience.
Expert project manager: you must be highly organized, capable of managing multiple teams and projects at different stages
Use data to tell stories: take quantitative and qualitative data and turn it into a clear, simple and actionable story; present findings via phone and in-person to client audiences (C-suite on down)
Skilled problem-solver: have an instinct around anticipating and handling problems, and communicate them to clients
Build and strengthen relationships: both internally and externally, seeking ways to connect and stay connected
Proficiency in Microsoft Excel and PowerPoint
Additional Preferred Skills
Experience using customer feedback or Voice of the Customer software
Experience in telecommunications, financial services, or the pharmaceutical industry