CX Analyst

We are looking for a Full-Time CX Analyst to join our team. This role serves as a point of contact for PeopleMetrics clients. The CX Analyst carefully guides clients through our entire process – from crafting a customer experience strategy to helping them implement Voice of the Customer (VoC) measurement programs.

This role contributes to client onboarding, adoption, analysis, upsell and retention/renewal activities. The ideal candidate will be skilled in creating client facing documentation, comfortable working with technology, have exceptional communication skills, and have a passion for the customer and patient experience.

Required Skills

  • Expert project manager: you must be highly organized, capable of managing multiple teams and projects at different stages
  • Use data to tell stories: take quantitative and qualitative data and turn it into a clear, simple and actionable story; present findings via phone and in-person to client audiences (C-suite on down)
  • Skilled problem-solver: have an instinct around anticipating and handling problems, and communicate them to clients
  • Build and strengthen relationships: both internally and externally, seeking ways to connect and stay connected
  • Proficiency in Microsoft Excel and PowerPoint

Additional Preferred Skills

  • Experience using customer feedback or Voice of the Customer software
  • Experience in telecommunications, financial services, or the pharmaceutical industry

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