Business Development Manager

Business Development Manager:

PeopleMetrics is a leading provider of real-time Voice of Customer (VoC) listening programs. Our mission is to provide Customer Experience (CX) Software & Services to help our client organizations continually improve the customer experience they deliver.

We are looking for a Business Development Manager to support the Sales team with engaging prospects & driving qualified accounts into the PeopleMetrics sales pipeline to close new business.


  • Conduct research on target companies & contacts; build an outreach list
  • Execute personalized outreach; engage with prospects via all available channels; nurture prospect relationships throughout the sales cycle
  • Attend industry events; utilize these as a channel to drive new business
  • Build strong relationships with all levels of key prospect stakeholders, including senior executives & key influencers
  • Attend internal and external meetings; assist in all facets of the sales process as needed

Basic Qualifications:

  • 1-3 yrs. of sales experience
  • Motivated by making new connections and closing new business
  • Comfortable making cold outreach attempts and persistent with prospect follow-ups
  • Familiar with online surveys and/or other feedback measurement processes
  • Good communication skills (both verbal & written)
  • Resilient, flexible and comfortable in a fast-paced work environment

Desirable Qualifications:

  • Knowledgeable about the Healthcare industry
  • Familiarity with selling SaaS products

About PeopleMetrics:

PeopleMetrics provides CEM software & CX expertise to help companies make sense of their CX data through hands-on analytical support and advanced machine learning solutions. Our platform ingests customer feedback from any channel, including surveys & social reviews.

Our Values:

  • Always Thinking
  • One Team
  • Bigger Future
  • Batteries Included
  • Technology Passion
  • “I Got This”
We have a single, simple purpose – to create better customer experiences. This is at the core of our values & everything we do.


Written by CEM experts who live & breathe customer experience every day.

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