Product Manager

Due to COVID-19, PeopleMetrics will continue to collect applications for this position, but will delay the full interview process until a later date. Thank you.

Product Manager:

PeopleMetrics is growing and we’re looking for a Product Manager to join our team in Philadelphia!

The Product Manager is a key member of the PeopleMetrics team and is responsible for owning PeopleMetrics Customer Experience Management (CEM) SaaS product. The position reports directly to the CEO and touches all parts of the company – development, marketing, operations, sales and customer success.

The Product Manager will own the product road map, feature development, competitive analysis, feature release, documentation (internal and external) and communication with clients/prospects on newly released features.

The position requires strong communication skills (both verbal and written); general technical aptitude, expertise in product management of B2B SaaS browser-based web applications; and a passion for helping users improve the customer experience.

What You'll Do:

• Own product road map
  
  
• Execute product strategy
  
  
• Plan and carry out feature launches
  
  
• Thoroughly understand PeopleMetrics product (SaaS CEM survey and reporting platform)
  
  
• Keep knowledge of our customers needs (through interviews, observation, surveys of users)
  
  
• Keep understanding of CEM market, including key competitors (Qualtrics, Medallia, MaritzCX)
  
  
• Specify and prioritize product requirements, feature sets and key positioning elements
  
  
• Work with designers and engineers to make sure new features meet market needs, approve features before release
  
  
• Work with marketing to develop communications (videos, email, etc.) to users around new product features
  
  
• Own documentation of new product features for user base
  
  

The Ideal Candidate Has:

• 5+ years of experience in product management, ideally with a SaaS B2B product.
  
  
• Demonstrated experience in Product Management role developing and implementing aggressive product roadmaps.
  
  
• Exception communication skills, both oral and written.
  
  
• Excellent product management skills, including the ability to prioritize feature development.
  
  
• Ability to be client facing, including helping explain and promote new features.
  
  
• A team player mentality and flexibility to support coworkers while maintaining own workload.
  
  
• Ability and willingness to occasionally work outside of business hours.

Note: Remote options are not available.

About PeopleMetrics:

PeopleMetrics is a forward-thinking company providing Voice of the Customer programs with entrepreneurial values at our foundation. Our software and professional services programs are in use by customers across a wide berth of industries including healthcare, hospitality, and telecom. We’re passionate advocates for our software, the customer, and the human element of the customer experience.  

Our Values: 

• Always Thinking 
• One Team 
• I Got This 

We have a single, simple purpose – to create better customer experiences. This is at the core of our values & everything we do.