Quality Assurance Analyst:
We are open to remote applicants for this role
PeopleMetrics is growing and we’re looking for a Quality Assurance Analyst to join our team in Philadelphia!
The Quality Assurance Analyst is a key member of the PeopleMetrics Product team responsible for managing the testing process of the PeopleMetrics reporting platform. The position will build out more formalized testing procedures, support automation of test case scenarios, and be heavily involved in new feature testing and releasing.
The Quality Assurance Analyst will also support PeopleMetrics’ daily operations including providing technical support to PeopleMetrics users, assisting with process and requirements documentation, and the configuration and successful launch of PeopleMetrics CEM implementations. The position requires strong consultative skills; effective communication skills (both verbal and written); general technical aptitude, familiarity with browser-based web applications and implementation methodologies; and a passion for problem solving. The Quality Assurance Analyst plays an active role in the new customer onboarding process, working with senior Operations, Marketing and Implementation staff to bring customer requirements to life on the PeopleMetrics Platform.
What You'll Do:
The Ideal Candidate Has:
Note: Remote options are not available.
About PeopleMetrics:
PeopleMetrics is a forward-thinking company providing Voice of the Customer programs with entrepreneurial values at our foundation. Our software and professional services programs are in use by customers across a wide berth of industries including healthcare, hospitality, and telecom. We’re passionate advocates for our software, the customer, and the human element of the customer experience.
Our Values:
We have a single, simple purpose – to create better customer experiences. This is at the core of our values & everything we do.
Written by CEM experts who live & breathe customer experience every day.