Quality Assurance Analyst

Due to COVID-19, PeopleMetrics will continue to collect applications for this position, but will delay the full interview process until a later date. Thank you.

Quality Assurance Analyst:

PeopleMetrics is growing and we’re looking for a Quality Assurance Analyst to join our team in Philadelphia!

The Quality Assurance Analyst is a key member of the PeopleMetrics Product team responsible for managing the testing process of the PeopleMetrics reporting platform. The position will build out more formalized testing procedures, support automation of test case scenarios, and be heavily involved in new feature testing and releasing.

The Quality Assurance Analyst will also support PeopleMetrics’ daily operations including providing technical support to PeopleMetrics users, assisting with process and requirements documentation, and the configuration and successful launch of PeopleMetrics CEM implementations. The position requires strong consultative skills; effective communication skills (both verbal and written); general technical aptitude, familiarity with browser-based web applications and implementation methodologies; and a passion for problem solving. The Quality Assurance Analyst plays an active role in the new customer onboarding process, working with senior Operations, Marketing and Implementation staff to bring customer requirements to life on the PeopleMetrics Platform.

What You'll Do:

• Manage the QA process for both regular regression testing and new feature testing.
  
  
• Document current system functionality and support documentation for new feature functionality.
  
  
• Write and support automation of QA test cases.
  
  
• Design and configure the PeopleMetrics’ system as part of new client implementations and supporting existing clients.
  
  
• Assist with creation of training material and documentation for the PeopleMetrics CEM program.
  
  
• Support with front-line communication for the PeopleMetrics helpdesk and provide initial triage and support for client issues.
  
  
• Define and document best practices and contribute to company knowledge sharing efforts.
  
  

The Ideal Candidate Has:

• 1-3 years of experience in an operations, quality assurance, or other configuration/implementation-focused role.
  
  
• Demonstrated experience in Quality Assurance role writing test cases including regression testing and new feature testing.
  
  
• A strong eye for detail and willingness to focus on the smallest components of an implementation.
  
  
• General technical aptitude and a logical approach to problem solving (experience using Excel is required).
  
  
• An interest in the software development life cycle, but not necessarily a developer.
  
  
• A team player mentality and flexibility to support co-workers while maintaining own workload.
  
  
• Ability and willingness to occasionally work outside of business hours

Note: Remote options are not available.

About PeopleMetrics:

PeopleMetrics is a forward-thinking company providing Voice of the Customer programs with entrepreneurial values at our foundation. Our software and professional services programs are in use by customers across a wide berth of industries including healthcare, hospitality, and telecom. We’re passionate advocates for our software, the customer, and the human element of the customer experience.  

Our Values: 

• Always Thinking 
• One Team 
• I Got This 

We have a single, simple purpose – to create better customer experiences. This is at the core of our values & everything we do.