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People come first at PeopleMetrics. Join our team of smart, mission-driven people.

Product Manager

pin-orange Remote   suitcase_1-orange Full Time

We are looking for a Product Manager to join our team. This role is responsible for owning PeopleMetrics Customer Experience Management (CEM) SaaS product. The position reports directly to our COO and touches all parts of the company – development, marketing, operations, sales and customer success.

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Customer Experience Manager

pin-orange Remote   suitcase_1-orange Full Time

We are looking for a Customer Experience Manager to join our team. This role serves as the primary point of contact for PeopleMetrics clients. The Client Experience Manager carefully guides clients through our entire process – from crafting a customer experience strategy to helping them implement Voice of the Customer (VoC) measurement programs. This role is responsible for program design, onboarding, adoption, analysis, upsell and retention/renewal.

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Pharma Customer Experience Manager

pin-orange Remote   suitcase_1-orange Full Time

We are looking for an experienced Pharma focused Customer Experience Manager to join our team. This role serves as the primary point of contact for PeopleMetrics clients in the Pharma space. The Pharma Client Experience Manager carefully guides clients through our entire process – from crafting a customer experience strategy to helping them implement and gain value from customer experience measurement programs. This role is responsible for program design, onboarding, training, adoption, data analysis and reporting, upsell and retention/renewal.

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Operations Support Analyst

pin-orange Remote   suitcase_1-orange Full Time

Peoplemetrics is looking for an Operations Support Analyst who is responsible for the technical health and configuration of PeopleMetrics Customer Experience Management (CEM) implementations. In addition to being an analytical thinker, they are a strategic team player. They are comfortable working in a fast-paced environment. They are comfortable with ambiguity and “filling in the blanks”. The right candidate will have a strong interest in working with enterprise software applications, an understanding of technical concepts, and knowledge of Customer Experience, process mapping, exception management and data analytics. 

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Our Values

  • Always Thinking
  • One Team
  • I Got This

We have a single, simple purpose – to create better customer experiences. This is at the core of our values & everything we do.

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PeopleMetrics Values

 

 

 

Our Values

  • Always Thinking
  • One Team
  • I Got This

We have a single, simple purpose – to create better customer experiences. This is at the core of our values & everything we do.