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We are looking for a Customer Experience Manager to join our team. This role serves as the primary point of contact for PeopleMetrics clients. The Client Experience Manager carefully guides clients through our entire process – from crafting a customer experience strategy to helping them implement Voice of the Customer (VoC) measurement programs. This role is responsible for program design, onboarding, adoption, analysis, upsell and retention/renewal.

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We are looking for an experienced Pharma focused Customer Experience Manager to join our team. This role serves as the primary point of contact for PeopleMetrics clients in the Pharma space. The Pharma Client Experience Manager carefully guides clients through our entire process – from crafting a customer experience strategy to helping them implement and gain value from customer experience measurement programs. This role is responsible for program design, onboarding, training, adoption, data analysis and reporting, upsell and retention/renewal.

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