How to Improve Pharma CX via Patient Support Services

Best-in-class patient support programs are the price of admission for successful product launches, with 76% of patients expecting their Pharma provider to offer patient support programs and 85% of Pharma companies expecting to increase investment in these types of programs in the future (Accenture).

Use this free 3-step framework to improve customer experience with your patient support programs by effectively and holistically collecting, measuring and managing feedback.
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PM-Client_Logos_for_Website-Teva-1 PeopleMetrics Client Roche

 

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"PeopleMetrics has been an outstanding partner! They are very knowledgeable and personable, and have helped us navigate the build up of our survey program with grace and ease."

Regional Manager, U.S. Patient Services
Global Pharmaceutical Manufacturer

 

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“PeopleMetrics has been a fantastic partner at every step of the adoption curve in terms of flexibility to develop system enhancements and tailor to our needs. Account management has been stellar."

Director, Customer Experience
Leading Hospitality & Lifestyle Brand