To fully embrace Pharma CX, the customer experience needs to be pervasive throughout Pharma organizations, from clinical to commercial. Every moment of truth. Every time. This may sound daunting, but it can be done for a fraction of your market research budget and the investment is well worth it.
In this session, we'll walk through 10 universal "moment of truth" touch points throughout the pharma patient journey, and discuss some of the results our pharmaceutical industry clients have seen from proactively creating, measuring and managing these clinical and commercial experiences.
Sign up now to join us live, or receive a recording of the session afterwards.
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PeopleMetrics LIVE! is a free online session where experience measurement experts from our team answer YOUR questions about CX, EX, Pharma Patient Support Services and more. Tune in for short, casual conversations every Tuesday at 2:00pm ET.