I'm in the CX industry because: it is such a great mission to help customers have a voice and to help businesses listen. It is that simple.
I work best when: the walls are covered in whiteboards. Or whenever it's acceptable to draw on the walls!
Ask me about: my newest gadgets.
I am inspired by: my hero Benjamin Franklin, the original American product guy, and the greatest Philadelphian.
My favorite thing about Philadelphia is: the cannoli from Termini's.
I'm always listening to: audiobooks. Either non-fiction or Harry Potter.
Still on my bucket list: eating sushi in Japan.
Written by CEM experts who live and breathe customer experience every day.