Years in the CX industry: I've been in the CX industry since 2011, but have been understanding customers through feedback since 2008.
Richard Feynman is an amazing and complicated man. The way he was able to straddle all forms of life -- from complex theoretical physics, to art, to lock picking, to bongo playing -- is an inspiration to me.
Philadelphia is just large enough to have things happening in it, but small enough that it's easy to get around.Also, it's the bikingest city in North America.
Always playing in Scott's headphones: maybe not always, but Quarter Chicken Dark from The Goat Rodeo Sessions is on there more than not.
Go-to karaoke song: "Me and Mrs. Jones" in the style of Billy Paul.