PeopleMetrics | Machine Insights

What does Machine Insights do?

Machine Insights helps employees identify the most impactful drivers and topline KPIs, and prioritizes what to focus on based on highest potential impact to move the needle towards exceeding CX goals.

Get the answers, then get to work.

Get to the bottom of topline score changes in seconds. Spend less time analyzing and more time acting to improve the customer experience.

Am I on track to meet goal?

Establish topline KPIs and key drivers for each role on your team. Let our AI analyze your position and see if you're likely to miss or make goal.

Why did my score change?

Click into topline KPIs to understand the key driver metrics and customer segments that had the greatest impact on your KPI score changes.

How can I increase my score?

Receive tailored recommendations with multiple strategies on which customer segments to focus on and which key drivers to improve.

How can I maintain my score?

Know which strategies are critical for you to maintain your KPI performance. Play offense to improve your scores, and defense to maintain them.

What kind of impact will this have?

See the top 3 key driver metrics for each strategy. Play with your current scores to see the projected impact that target will have on your topline KPIs.

How can I take action to improve?

Set goals that fall into a CX Action Plan, crowdsource ideas for initiatives to improve, and upvote/downvote actions based on effectiveness to meeting goal.