10 Moments of Truth for Clinical & Commercial Pharma Customers

Customer Experience | Pharma | PeopleMetrics LIVE

Reading time: 3 minutes
PeopleMetrics

Trusted Experience Management Partners

To fully embrace Pharma CX, the customer experience needs to be pervasive throughout Pharma organizations, from clinical to commercial. Every moment of truth. Every time. This may sound daunting, but it can be done for a fraction of your market research budget and the investment is well worth it.

In this session, we walk through 10 universal "moment of truth" touch points throughout the pharma patient journey, and discuss some of the results our pharmaceutical industry clients have seen from proactively creating, measuring and managing these clinical and commercial experiences.

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TRANSCRIPT:

[COMING SOON]

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PeopleMetrics LIVE! is a free online session where experience measurement experts from our team answer YOUR questions about CX, EX, Pharma Patient Support Services and more. Tune in for short, casual conversations every Tuesday at 2:00pm ET.

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Explore our Pharma CX solutions, designed to help you achieve better outcomes through real-time feedback from patients, caregivers and HCPs... with over 20+ years of Pharma expertise, you can trust PeopleMetrics to help you measure and improve the patient experience from clinical trials to patient support services:
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Posted on 05-06-2021