Pharma Patient Support Programs: The 3 Best Ways to Improve Customer Experience (CX)

Patient Services | Pharma | PeopleMetrics LIVE

Reading time: 3 minutes
PeopleMetrics

Trusted Experience Management Partners

Best-in-class patient support programs are the price of admission for successful product launches, whether they're in-house or outsourced; with dedicated case managers or fully digital.

76% of patients expect their Pharma provider to offer patient support programs, and 85% of Pharma companies are expected to increase investment in these types of programs in the future (Accenture).

In this session, we
review 3 ways you can set your company apart from the competition by laser-focusing on improving the experience patients have with your patient support programs.

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TRANSCRIPT:

[COMING SOON]

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PeopleMetrics LIVE! is a free online session where experience measurement experts from our team answer YOUR questions about CX, EX, Pharma Patient Support Services and more. Tune in for short, casual conversations every Tuesday at 2:00pm ET.

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Sign up for more PeopleMetrics LIVE! sessions:
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Discover our Pharma CX blog:
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Explore our Pharma CX solutions, designed to help you achieve better outcomes through real-time feedback from patients, caregivers and HCPs... with over 20+ years of Pharma expertise, you can trust PeopleMetrics to help you measure and improve the patient experience from clinical trials to patient support services:
https://www.peoplemetrics.com/solutions/patient-experience

Be the first to know when our CEO's new book, Pharma CX Secrets: 20 Secrets for True Patient-Centricity becomes available on Amazon:
https://www.peoplemetrics.com/pharma-cx-secrets 

Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold:
https://www.peoplemetrics.com/listen-or-die

Contact PeopleMetrics:
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Posted on 06-17-2021