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Customer Experience

Make customer experience part of every decision & scale improvements across all touchpoints.

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Net Promoter Score (NPS)®

Know what’s driving your NPS & work to increase customer satisfaction & loyalty.

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Case Management

Let customers know you’re listening & close the loop with promoters & detractors.

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Customer Segmentation

Learn what makes your customers unique & provide personalized experiences.

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Employee Experience

Channel customer centric insights directly from your organization by tapping into your greatest assets, your team.

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VoE on CX

Get the full picture of customer experience by inviting the employee perspective.

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Employee Engagement

Understand employee perceptions of their job & connectedness to their organization.

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Customer Centric Culture

Understand employee perspective on how customer-centric they believe their organization's culture & processes to be.

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Industries

Know your customer journey, measure satisfaction at all touchpoints, & harness the power of feedback to continually improve your business value.

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Financial Services

From Retail Banking to Insurance to Investment Management, we understand the most critical customer interactions in financial services.

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Hospitality

Improve the satisfaction across the customer journey: before check-in, after check-out, & everything in between.  

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Field Service Management (FSM)

Keep a pulse on service speed, quality, reliability, & measure satisfaction before & after installation or repairs.

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B2B

Enrich your complex B2B relationships & decision-making processes with a customer centric analytics.

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Pharmaceutical

Improve the overall physician experience across all touchpoints & gain insight into how patient care efforts impact your brand.

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TelCom | IT Services

Use customer feedback to increase market share, reduce churn rates, & create a distinct competitive advantage.

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Partner

PeopleMetrics partners represent a diverse range of services & solutions focused on creating better customer experiences.

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Management Consulting

Get strategic, tactical & operational guidance to take your client Customer Experience Management (CEM) program to the next level.

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Market Research

Be a thought leader & integrate your CEM program with market intelligence, industry benchmarking, & consumer insights sources.

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Resellers

From survey design to data collection & analysis, our resellers distribute & support PeopleMetrics products & managed services.

UNLIMITED POSSIBILITIES

Connect with us & learn how our solutions can elevate your CX program.

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