Know what’s driving your NPS & work to increase customer satisfaction & loyalty.
Let customers know you’re listening & close the loop with promoters & detractors.
Learn what makes your customers unique & provide personalized experiences.
Get the full picture of customer experience by inviting the employee perspective.
Understand employee perceptions of their job & connectedness to their organization.
Understand employee perspective on how customer-centric they believe their organization's culture & processes to be.
From Retail Banking to Insurance to Investment Management, we understand the most critical customer interactions in financial services.
Improve the satisfaction across the customer journey: before check-in, after check-out, & everything in between.
Keep a pulse on service speed, quality, reliability, & measure satisfaction before & after installation or repairs.
Enrich your complex B2B relationships & decision-making processes with customer centric analytics.
Improve the overall physician experience across all touchpoints & gain insight into how patient care efforts impact your brand.
Use customer feedback to increase market share, reduce churn rates, & create a distinct competitive advantage.
Get strategic, tactical & operational guidance to take your client Customer Experience Management (CEM) program to the next level.
Be a thought leader & integrate your CEM program with market intelligence, industry benchmarking, & consumer insights sources.
From survey design to data collection & analysis, our resellers distribute & support PeopleMetrics products & managed services.