Employee Experience (EX)

Perhaps the highest impact customers are the people on your team. Without them, frictionless experiences and empathetic service recovery won’t happen. It’s important that you have a continuous pulse from your employees on their levels of engagement and include their views on how to create the best customer experience possible. With PeopleMetrics software and consulting services, you can ensure the highest levels of employee engagement and retention.

PM-65-1

EX Programs

EX Employee Survey-1

Employee Surveys

Survey your employees to understand their engagement levels, workplace needs, communication preferences and ideas on how to create better customer experiences

check-orange

Sent annually, bi-annually or quarterly to all employees or a sample of them
check-orange
Survey fielded over 2-4 week period with invitations sent via email​ 
check-orange

Measure employee engagement, employee satisfaction, culture, communication effectiveness and more
check-orange

Real-time online reporting platform and benchmarks
check-orange

Data analysis and reporting, including linkage analysis of employee engagement and the customer experience
EX Online Focus Group Survey-1

Employee Online Focus Groups

Conduct online focus groups across multiple time zones and geographies in a secure, anonymized platform to understand employee perceptions

check-orange

Get honest and detailed qualitative feedback
check-orange

Assign code names to employees to anonymize feedback and provide a safe forum for discussion
check-orange

Get feedback on pending organizational changes, new policies, leadership communication and more​
check-orange

Allow employees to respond to questions on their schedule, and probe issues to gain deeper insights
check-orange

Data analysis and reporting

We Provide Both EX Software & Consulting

 

We Provide Both EX Software & Consulting

 

EX Software

The features and benefits of our Employee Experience software.

check blue

Real-time Response Rates

Monitor employee response rates down to the department level

check blue

Real-time Dashboards

Get a real-time view of your employees’ experience, enable different managers within your organization to see “their data,” and easily create new dashboards on the fly

 

check blue

Automated Reporting

Deliver reports down to the manager level automatically so everyone is on the same page as to “their” employee sentiment

check blue

Text Analytics

Easily understand the qualitative sentiment of your employees and identify emerging trends in real-time

check blue

Unlimited Users

We want as many people as possible within your organization to have access to employee experience sentiment, no more sharing passwords

EX Consulting

The features and benefits of our Employee Experience consulting.

check orange

Dedicated EX Program Manager

Every PeopleMetrics client has their own dedicated program manager, aka Customer Experience Manager, to guide you through implementation, have regular meetings after implementation, troubleshoot issues, analyze your data, create executive summaries and more. 

check orange

Journey Mapping

Need help mapping the key touchpoints in your employees’ journey?  We can help you identify the “moments of truth” that make or break your employees’ experience.

check orange

Program Design & Implementation

We provide full implementation services including qualitative interviews, survey design, dashboard creation per role, data integration, organizational hierarchy mapping, survey programming, employee communications and more.

check orange

Analysis & Reporting

Your Customer Experience Manager will provide offline analysis and reporting of your data so you can take action on your employees’ feedback and get the most out of your program

check orange

Workshops

Want to really dig into your employee feedback and create an action plan to create change?  Try our workshops that help your entire team get on the same page with regard to the employee experience and brainstorm together the best actions to take to improve it

The latest from our Employee Experience Blog

5 Tips to Motivate Employees to Complete Employee Engagement Surveys

5 Tips to Motivate Employees to Complete Employee Engagement Surveys

Getting employees to take surveys can be tricky. Here are some tips to improve survey response rates so you can work on improving employee ...

Glasses resting on a book
Sean McDade, PhD

April 26, 2022

Employee Experience and Location: How Linked Are They?

Employee Experience and Location: How Linked Are They?

How much does location affect employee satisfaction in the age of remote work and COVID-19? The answer might surprise you...

Laptop computer sitting on a bed looking out the window at a city scape
Sean McDade, PhD

October 06, 2020

Employee Satisfaction Surveys
Using the Voice of the Employee to Improve the Employee Experience

Using the Voice of the Employee to Improve the Employee Experience

Using the voice of the employee to understand why and where to focus will help leaders take real, meaningful actions to improve employee ex...

Woman whispering a secret behind her hand
Sean McDade, PhD

September 29, 2020

Employee Satisfaction Surveys

Ready to take the next step?

Connect with an expert from our Employee Experience team.

PM-Website-Platform-Section_Icons-08-1