--- title: "Download Patient Services Case Study: Optimizing the Case Manager Model for Rare Disease" description: "Patient Services Case Study: Optimizing the Case Manager Model for Rare Disease" image: https://www.peoplemetrics.com/hubfs/social-80%20-%20opt.png --- [![](https://www.peoplemetrics.com/hs-fs/hubfs/PM-Logo-Full_Name-Cropped-blue_on_clear.png?width=350&height=350&name=PM-Logo-Full_Name-Cropped-blue_on_clear.png)](https://www.peoplemetrics.com) [![](https://www.peoplemetrics.com/hs-fs/hubfs/PM-Logo-Full_Name-Cropped-blue_on_clear.png?width=350&height=350&name=PM-Logo-Full_Name-Cropped-blue_on_clear.png)](https://www.peoplemetrics.com) [![Connect](https://no-cache.hubspot.com/cta/default/221727/449085b7-e57e-43a7-96cc-5ac87a6189ee.png)](https://cta-redirect.hubspot.com/cta/redirect/221727/449085b7-e57e-43a7-96cc-5ac87a6189ee) [** Log in ](https://cem.peoplemetrics.com/login) # Download eBook   **Patient Services Case Study:** Optimizing the Case Manager Model for Rare Disease [**![Patient Services Case Study: Optimizing the Case Manager Model for Rare Disease](https://www.peoplemetrics.com/hs-fs/hubfs/social-81%20-%20opt.png?width=1920&name=social-81%20-%20opt.png)**](https://www.peoplemetrics.com/hubfs/PeopleMetrics-Patient_Services_Case_Study-Optimizing_the_Case_Manager_Model_for_Rare_Disease.pdf) [![Download Now](https://www.peoplemetrics.com/hs-fs/hubfs/social-82%20-%20opt%20crop.png?width=350&name=social-82%20-%20opt%20crop.png)](https://www.peoplemetrics.com/hubfs/PeopleMetrics-Patient_Services_Case_Study-Optimizing_the_Case_Manager_Model_for_Rare_Disease.pdf)   • • • [![PeopleMetrics Patient Services Compass™](https://www.peoplemetrics.com/hs-fs/hubfs/PSC_Background_Image-new.png?width=1565&name=PSC_Background_Image-new.png)](https://www.peoplemetrics.com/solutions/patient-experience/peoplemetrics-patient-services-compass) [![Learn More](https://www.peoplemetrics.com/hs-fs/hubfs/social-83%20-%20opt%20crop.png?width=350&name=social-83%20-%20opt%20crop.png)](https://www.peoplemetrics.com/solutions/patient-experience/peoplemetrics-patient-services-compass)   [ **Sean McDade, PhD |** May 1, 2025 11:47:35 AM ## Patient Support Is Now a Matter of Survival: Reflections from Asembia 2025 I just returned from Asembia 2025, the largest gathering of pharma market access, commercialization, and patient services professionals in the U.S. ** Reading time: 4 min Read more › ](https://www.peoplemetrics.com/px-blog/reflections-from-asembia2025) [ **Sean McDade, PhD |** Apr 29, 2025 5:22:45 PM ## From Foundational to Elite: The Complete Series Supporting patients with rare diseases requires more than traditional service models. It demands a deeper understanding of their unique journeys, emotional ... ** Reading time: 3 min Read more › ](https://www.peoplemetrics.com/px-blog/from-foundational-to-elite-the-complete-series) [ **Sean McDade, PhD |** Apr 28, 2025 2:41:39 PM ## From Foundational to Elite: Closing the Loop: Building A Rare Disease Patient Support Feedback System Over the last four posts, we’ve walked through a maturity model for patient experience measurement in rare disease patient support programs — from foundational ... ** Reading time: 4 min Read more › ](https://www.peoplemetrics.com/px-blog/closing-the-loop-building-a-rare-disease-patient-support-feedback-system) [ **Sean McDade, PhD |** Apr 25, 2025 4:41:38 PM ## From Foundational to Elite: From Surveys to Signals: Mining Unsolicited Feedback in Rare Disease Support By the time you’ve built a foundation of annual surveys, layered in onboarding and adherence check-ins, and started closing the loop — your rare disease ... ** Reading time: 4 min Read more › ](https://www.peoplemetrics.com/px-blog/from-surveys-to-signals-mining-unsolicited-feedback-in-rare-disease-support) [ **Sean McDade, PhD |** Apr 25, 2025 4:05:06 PM ## From Foundational to Elite: Turning Feedback into Flow: The Advanced Layer of Rare Disease Patient Support Once your rare disease support program has the basics in place — annual relationship survey and post-call feedback — the next step is shifting from periodic ... ** Reading time: 4 min Read more › ](https://www.peoplemetrics.com/px-blog/turning-feedback-into-flow-advanced-layer-rare-disease-patient-support) **Follow us!** ![google ads tag](https://googleads.g.doubleclick.net/pagead/viewthroughconversion/949385418/?value=0&guid=ON&script=0) ![](https://dc.ads.linkedin.com/collect/?pid=1101321&fmt=gif)