---
title: "Webinar Recording | 8 Lessons from 4000+ Patient Conversations: How Patient Support Programs Drive Adherence With Real-Time Listening"
description: It is important to continually measure, monitor and optimize patient support services programs to maximize ROI. In this webinar, PeopleMetrics Founder & CEO Sean McDade PhD shares best practices for measurement, along with insights we have gleaned from listening to 4000+ patient conversations.
image: https://www.peoplemetrics.com/hubfs/Featured_Image%20-%20Copy.png
---

[![](https://www.peoplemetrics.com/hs-fs/hubfs/PM-Logo-Full_Name-Cropped-blue_on_clear.png?width=350&height=350&name=PM-Logo-Full_Name-Cropped-blue_on_clear.png)](https://www.peoplemetrics.com)

# 8 Lessons from 4000+ Patient Conversations:

How Patient Support Programs Drive Adherence With Real-Time Listening

Patient Support Services, whether offered in-house or outsourced, are a significant financial investment. **It is important to continually measure, monitor and optimize this investment to maximize ROI.**

*Where should investment efforts be directed? **What do patients value most about the patient support services they receive? What is most important to offer through digital channels? **What are the gaps in services offerings?  
*  
In this webinar, PeopleMetrics Founder & CEO Sean McDade PhD shares some **best practices for measurement**, along with insights we have gleaned from **listening to 4000+ patient conversations.**

*Complete the form to watch the webinar recording!*

![Patient Feedback](https://www.peoplemetrics.com/hs-fs/hubfs/feedback.png?width=400&name=feedback.png "Patient Feedback")

| ![Sean McDade](https://www.peoplemetrics.com/hs-fs/hubfs/seanround.png?width=600&name=seanround.png) |   | **with Sean McDade, PhD** Founder & CEO, [PeopleMetrics](https://www.peoplemetrics.com/) |
| --- | --- | --- |

**Watch the webinar recording:  
** 

![down-arrow](https://www.peoplemetrics.com/hs-fs/hubfs/down-arrow.png?width=100&height=100&name=down-arrow.png)

 

Complete the form below to watch the webinar recording:

* *

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