• Learn the steps to launch a Voice of Customer (VoC) program

  • See how software helps "close the loop" on customer feedback

  • Learn how to monitor progress towards customer experience (CX) goals

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"The surveys aren't anonymous, and it is a continuous improvement process. [With Voice of the Customer] we are able to better understand what's working well and where our areas of opportunity lie."

Patricia Smith, President Wealth & Segment Management, First Interstate Bank

 

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"My advice [for someone looking for VoC], find a partner that will work well with you, and provide insights as to what’s working and what isn’t. To help you deliver, and determine very specific actionable outcomes."

Karl Baker, Senior Vice President of Sales and Marketing @ American Hotel Register