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Customer Experience

Customer Experience

Relationship surveys to get your NPS baseline, transactional surveys to continuously improve your CX

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Pharma Customer Experience

Pharma Customer Experience

Measure and improve the customer experience (patient, HCP, caregiver) in both commercial (patient services, salesforce effectiveness) and clinical settings


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Employee Experience

Employee Experience

Get a regular pulse from your employees to improve employee engagement and the customer experience


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Customer Advisory Boards & Research

Partner with 50-300 of your high-impact customers and include their voice in key strategic decisions


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Browse the latest from our Blogs

Written by customer experience experts who live & breathe CX every day


Customer Experience (CX) Blog

The Melior Group Joins PeopleMetrics!

The Melior Group Joins PeopleMetrics!

I am thrilled to announce that PeopleMetrics has acquired The Melior Group. The Melior Group provides market research services, both qualit...

Pharma Customer Experience (CX) Blog

Get Started Measuring Patient Experience in Clinical Trials

Get Started Measuring Patient Experience in Clinical Trials

Measuring patient experience in clinical trials is the right thing to do for all of your organization’s stakeholders. Explore how to get st...

Employee Experience (EX) Blog

5 Tips to Motivate Employees to Complete Employee Engagement Surveys

5 Tips to Motivate Employees to Complete Employee Engagement Surveys

Getting employees to take surveys can be tricky. Here are some tips to improve survey response rates so you can work on improving employee ...


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Chief Operating Officer
Riverfront Federal Credit Union

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SVP, Chief Marketing Officer
California Credit Union