Forrester's CX NYC 2018 Forum

June 19-20, 2018 | New York Hilton Midtown, New York, NY

PeopleMetrics invites you to join us at CX NYC 2018.

Register with promo code CXNYC18S to save!

The most successful brands have learned to deploy deep customer understanding to deliver compelling, engaging, experiences in the moment. The next generation of CX innovators, however, are using the insights derived from deep customer understanding to discover completely new business opportunities, expand customer relationships into new verticals, and explosively grow revenues. This radical innovation can only be pursued by enterprises that are driven by CX, not merely informed or improved by it.

Join PeopleMetrics on Tuesday, June 19th for our Partner Tech Demo session, Know What's Next: AI Powered Insights for Every Employee. Come see machine learning in action! In this fun session, Ken Kozielski (Wyndham Destinations) and Sean McDade (PeopleMetrics) share our latest innovation in AI for CX, Machine Insights. Go beyond dashboards and give employees real tools to improve NPS, Customer Satisfaction and other key CX outcomes. Watch how machine learning is already helping employees at Wyndham Destinations (not just analysts!) turn every trip into a perfect vacation experience.

CX NYC 2018 will leverage Forrester's deep research and frontline knowledge to help you thrive in this challenging digital environment. Forrester thought-leaders will be joined by top CX professionals from USAA, Betterment, Gannett, Cadillac, Tiffany & Co, Kaiser Permanente, Geico, Shelter Mutual, BMC Software Inc., SAP, and IBM to discuss successes, challenges, and strategy.

CX NYC 2018 will help you:

  • Understand how the latest digital technology will re-shape the CX landscape.
  • Design competing customer experiences that support and grow your brands and business.
  • Take control of your CX ecosystem and produce experiences that are truly differentiating.
  • Drive CX innovations and competitive advantage through digital technologies and platforms.
  • Develop a powerful customer-centric culture that aligns with your CX Strategy.
  • Understand the appropriate metrics to measure your customer experience.

Keynote presentations by Forrester analysts and industry experts will be complemented by Q&A, breakout sessions, panels, and networking events. Visit the event webpage for more information.

Be sure to register now for PeopleMetrics' special sponsor pricing of $2150.* 

We look forward to seeing you in New York!

*Discount applies to new, online registrations at the non-client, non-Early Bird rate. Cannot be combined with other offers.

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PeopleMetrics at Forrester's 2018 CX NYC Forum


written by CEM experts who live and breathe customer experience every day.

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