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Pharma Patient Experience

Pharma Patient Experience

Better outcomes through real-time feedback

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B2B Client Experience

B2B Client Experience

Reduce churn and drive revenue through ongoing feedback

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B2C Customer Experience

B2C Customer Experience

Deliver consistent experiences across every touchpoint

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The latest from our blog: 

Sean McDade, PhD | Jun 4, 2019

Lesson #10: B2B VoC and B2C VoC Are Completely Different

The following is an excerpt from Listen Or Die by Sean McDade, PhD. Who are your customers? Are they businesses (B2B) or consumers (B2C)? The answer to this ...

Reading time: 7 min
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Matt Salvetti | Jun 3, 2019 3:42:28 PM

VoC: Not Market Research, But We Play Nicely

“Marketing without data is like driving with your eyes closed.” In my previous life in pharmaceutical market research, I heard this phrase in keynote speeches ...

Reading time: 9 min
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Sean McDade, PhD | Jun 3, 2019 3:13:23 PM

What Pharma Can Learn from CX Leaders

Managing the customer experience (CX) is now established as a business practice at most companies. It goes by many names – Customer Experience Management ...

Reading time: 13 min
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We exist to help our clients measure and improve the customer experience.  
We do this through our enterprise software, full implementation services, and CX expertise

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Centralize customer feedback with one platform. Integrate operational and financial metrics for a holistic view of your customer experience.

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Democratize your customer experience management ecosystem with unlimited users, survey invitations, completes and dashboards.

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Listen or Die

We Wrote the Book on CX

We have over 18 years of experience helping companies across industries continually raise the bar on customer satisfaction.

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