Software your people will love. Services you can’t live without.
Better outcomes through real-time feedback
Reduce churn and drive revenue through ongoing feedback
Deliver consistent experiences across every touchpoint
Today, I am going to focus on a very important topic – survey health. Let’s start with the obvious… if survey health is poor, nothing else you do with your VoC ...
Unless you’re working in a very small company, the full spectrum of VoC responsibilities are usually too much for one person. Often, people think they can ...
Why should Pharma companies focus on Patient Experience (PX) in clinical trials? Driving recruitment, improving retention, increasing adherence, reducing ...
Understanding the various touchpoints (e.g., in person, digital) you have with your customers is key to delivering a memorable customer experience. Once you’ve ...
Pharma CX is most simply defined as the application of the principles of Customer Experience industry to the pharmaceutical and biotechnology industries. Too ...
For almost any initiative in business, the way to convince leadership to invest is to show them a return on investment (ROI). In turn, the best way to secure ...
Yes, you should tie compensation to your Voice of Customer (VoC) program (it’s the best way to get your people to actually use it!) But be strategic about how ...
Designing and operationalizing a Patient Support Services program is complicated – there are so many decisions to make on which services to offer, how to ...
“Marketing without data is like driving with your eyes closed.” In my previous life in pharmaceutical market research, I heard this phrase in keynote speeches ...
Managing the customer experience (CX) is now established as a business practice at most companies. It goes by many names – Customer Experience Management ...
We exist to help our clients measure and improve the customer experience.
We do this through our enterprise software, full implementation services, and CX expertise
Centralize customer feedback with one platform. Integrate operational and financial metrics for a holistic view of your customer experience.
Democratize your customer experience management ecosystem with unlimited users, survey invitations, completes and dashboards.
We have over 18 years of experience helping companies across industries continually raise the bar on customer satisfaction.
Review your current customer experience program with one of our CX experts
“The data from our PeopleMetrics platform gives us visibility all the way down to the store level to see in real-time who is performing well & who needs to improve. I would estimate that of our 1300 employees, 1000 benefit from the PeopleMetrics data & use it on a regular basis.”
VP Customer Experience
Regional Cellular Provider
"I can truly say that PeopleMetrics gets us. They helped transform how we engage our B2B customers along every key touch point; & their team, processes & mentality have become an inherent part of our customer centric culture.”
Senior VP of Operations
Premier Hospitality Group
Written by CEM experts who live & breathe customer experience every day.
