Patient | Customer | Employee
Better outcomes through real-time feedback
Deliver consistent experiences across every touchpoint
Attract and retain top talent through ongoing feedback
2020 is here, and this year, many of our banking clients have made measuring and improving customer experience a strategic priority. Some clients are looking ...
No matter how talented you are as a customer experience professional, you need a team to create a world-class VoC program. In this blog post, we are focusing ...
Is your bank growing through acquisitions? If the answer yes, you know that mergers and acquisitions are never easy. Banks do their best to focus on systems, ...
Employee experience is vital to a healthy and growing company. A poor employee experience leads to disgruntled or apathetic employees who suck the energy out a ...
Simply put, communication is the next make-or-break element of a successful VoC program. A great VoC program communicator has the same mindset as a marketing ...
Why should Pharma companies focus on Patient Experience (PX) in clinical trials? Driving recruitment, improving retention, increasing adherence, reducing ...
Pharma CX is most simply defined as the application of the principles of Customer Experience industry to the pharmaceutical and biotechnology industries. Too ...
Designing and operationalizing a Patient Support Services program is complicated – there are so many decisions to make on which services to offer, how to ...
“Marketing without data is like driving with your eyes closed.” In my previous life in pharmaceutical market research, I heard this phrase in keynote speeches ...
Managing the customer experience (CX) is now established as a business practice at most companies. It goes by many names – Customer Experience Management ...
We exist to help our clients measure and improve the customer & employee experience.
We do this through our enterprise software platform, full implementation services, and CX expertise.
Centralize customer & employee feedback with one software platform. Integrate operational and financial metrics for a holistic view of your customer & employee experience.
Democratize your customer & employee feedback with unlimited users, survey invitations, completes and dashboards.
We have over 18 years of experience helping companies across industries continually raise the bar on customer & employee experience.
Review your current experience management program with one of our CX or EX experts
“The data from our PeopleMetrics platform gives us visibility all the way down to the store level to see in real-time who is performing well & who needs to improve. I would estimate that of our 1300 employees, 1000 benefit from the PeopleMetrics data & use it on a regular basis.”
VP Customer Experience
Regional Cellular Provider
"I can truly say that PeopleMetrics gets us. They helped transform how we engage our B2B customers along every key touch point; & their team, processes & mentality have become an inherent part of our customer centric culture.”
Senior VP of Operations
Premier Hospitality Group
Written by customer & employee experience experts who live & breathe experience management every day.
