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Pharma Patient Experience

Pharma CX

Better outcomes through real-time feedback from patients and HCPs

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B2C Customer Experience

Customer Experience

Deliver consistent experiences across every touchpoint

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Employee Experience

Employee Experience

Attract and retain top talent through ongoing feedback

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The latest from our blog: 

Sean McDade, PhD | Mar 16, 2020

The 3 Most Valuable Types of VoC Alerts

Taking action on an individual customer response to a survey about a recent experience is the most direct evidence of ROI for VoC programs. Alerts allow ...

Reading time: 7 min
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Sean McDade, PhD | Mar 4, 2020

Closing the Loop on Alerts Provides Immediate ROI. Get It Right!

Closing the loop arguably drives the greatest ROI with VoC programs. Here's how it works: when an individual customer has a problem, the front line of the ...

Reading time: 5 min
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Kirk Lohbauer | Mar 2, 2020 3:02:17 PM

Starting a Patient Support Program? 3 Things You Need to Know.

Last week, PeopleMetrics attended CBI’s 14th Hub and SPP Model Optimization conference at the Loews Hotel in Center City Philadelphia. At this conference, ...

Reading time: 8 min
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We exist to help our clients measure and improve the customer & employee experience.  
We do this through our enterprise software platform, full implementation services, and CX expertise.

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Centralize customer & employee feedback with one software platform. Integrate operational and financial metrics for a holistic view of your customer & employee experience.

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Unlimited Model

Democratize your customer & employee feedback with unlimited users, survey invitations, completes and dashboards.

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We Wrote the Book on CX

We have over 18 years of experience helping companies across industries continually raise the bar on customer & employee experience.

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