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Patient Experience

Patient Experience

Better outcomes through real-time feedback

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B2B Client Experience

B2B Client Experience

Reduce churn and drive revenue through ongoing feedback

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B2C Customer Experience

B2C Customer Experience

Deliver consistent experiences across every touchpoint

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Who we are

We exist to help our clients measure and improve the customer experience.  
We do this through our enterprise software, full implementation services, and CX expertise. 

One Platform

Flexible Platform

Centralize customer feedback with one platform. Integrate operational and financial metrics for a holistic view of your customer experience.

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Unlimited Model

Unlimited Model

Democratize your customer experience management ecosystem with unlimited users, survey invitations, completes and dashboards.

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Listen or Die

We Wrote the Book on CX

We have over 18 years of experience helping companies across industries continually raise the bar on customer satisfaction.

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LET'S CONNECT

Review your current customer experience program with one of our CX experts

 

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Here to help.

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“The data from our PeopleMetrics platform gives us visibility all the way down to the store level to see in real-time who is performing well & who needs to improve. I would estimate that of our 1300 employees, 1000 benefit from the PeopleMetrics data & use it on a regular basis.”

VP Customer Experience

Regional Cellular Provider

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"I can truly say that PeopleMetrics gets us. They helped transform how we engage our B2B customers along every key touch point; & their team, processes & mentality have become an inherent part of our customer centric culture.”

Senior VP of Operations
Premier Hospitality Group

 

 

DISCOVER OUR AWARD-WINNING BLOG

Written by CEM experts who live & breathe customer experience every day.

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