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Pharma Patient Experience

Pharma Patient Experience

Better outcomes through real-time feedback

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B2B Client Experience

B2B Client Experience

Reduce churn and drive revenue through ongoing feedback

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B2C Customer Experience

B2C Customer Experience

Deliver consistent experiences across every touchpoint

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The latest from our blog: 

Sean McDade, PhD | Sep 12, 2019

If you want a consistent experience across all touchpoints, you must ask for customer feedback at each one

Understanding the various touchpoints (e.g., in person, digital) you have with your customers is key to delivering a memorable customer experience. Once you’ve ...

Reading time: 6 min
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Matt Salvetti | Aug 21, 2019 4:20:01 PM

Pharma CX: The Most Important Part of Product Launch That You Aren’t Planning For

Pharma CX is most simply defined as the application of the principles of Customer Experience industry to the pharmaceutical and biotechnology industries. Too ...

Reading time: 6 min
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Sean McDade, PhD | Aug 7, 2019

How to Gain Leadership Buy-In for VoC... HINT: Show Them The $$$

For almost any initiative in business, the way to convince leadership to invest is to show them a return on investment (ROI). In turn, the best way to secure ...

Reading time: 7 min
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