In my last blog post, I provided an overview of PeopleMetrics' Patient Hierarchy of Needs. This model includes five core patient needs and 15 questions that ...
No matter how talented you are as a customer experience professional, you need a team to create a world-class VoC program. In this blog post, we are focusing ...
Employee benefits, pay, hours, and responsibilities are a few ingredients that flavor any given employee’s experience at work. Location is also a ...
No silos here! Every member of the PeopleMetrics team is ready to jump in to help you measure and improve experience.
As a PeopleMetrics client, you’ll have a direct line to your dedicated account manager who knows CX and EX. Plus, you have direct access to other members of our team, including analysts and even software developers.
“The data from our PeopleMetrics platform gives us visibility all the way down to the store level to see in real-time who is performing well & who needs to improve. I would estimate that of our 1300 employees, 1000 benefit from the PeopleMetrics data & use it on a regular basis.”
VP Customer Experience
Regional Cellular Provider
"I can truly say that PeopleMetrics gets us. They helped transform how we engage our B2B customers along every key touch point; & their team, processes & mentality have become an inherent part of our customer centric culture.”
Senior VP of Operations
Premier Hospitality Group
Written by customer & employee experience experts who live & breathe experience management every day.