"Pharma CX" might sound a lot like market research, and while there are some similarities, there are also key distinctions that can provide a huge advantage to ...
Voice of Customer (VoC) programs use two types of surveys to gather customer feedback: relationship surveys and transactional surveys. A relationship survey is ...
The year 2020 taught HR teams that inspiring, motivating and engaging remote employees can be challenging -- especially if your organization doesn't have a ...
No silos here! Every member of the PeopleMetrics team is ready to jump in to help you measure and improve experience.
As a PeopleMetrics client, you’ll have a direct line to your dedicated account manager who knows CX and EX. Plus, you have direct access to other members of our team, including analysts and even software developers.
“PeopleMetrics has been a fantastic partner at every step of the adoption curve in terms of flexibility to develop system enhancements and tailor to our needs. Account management has been stellar."
Director, Customer Experience
Leading Hospitality & Lifestyle Brand
"PeopleMetrics has been an outstanding partner! They are very knowledgeable and personable, and have helped us navigate the build up of our survey program with grace and ease."
Regional Manager, U.S. Patient Services
Global Pharmaceutical Manufacturer
Written by customer & employee experience experts who live & breathe experience management every day.