Measure and Improve the Experience of Your High-Impact Customers

Increase Satisfaction, Reduce Churn, Strengthen Relationships

PeopleMetrics Platform
Customer Experience

Customer Experience

Relationship surveys to get your NPS baseline, transactional surveys to continuously improve your CX

Shriners-Childrens-logo Cirrus-logo PM-Client_Logos_for_Website-OceanFirst_Bank-1
Pharma Customer Experience

Pharma Customer Experience

Measure and improve the customer experience (patient, HCP, caregiver) in both commercial (patient services, salesforce effectiveness) and clinical settings

 

PM-Client_Logos_for_Website-Takeda-1 PM-Client_Logos_for_Website-Vertex-1 PM-Client_Logos_for_Website-Ultragenyx-1

 
Employee Experience

Employee Experience

Get a regular pulse from your employees to improve employee engagement and the customer experience

 

PM-Client_Logos_for_Website-Novartis Think-Bank-logo PM-Client_Logos_for_Website-NuVision_Credit_Union

 
PM-Web-Homepage-Small_Feature_Icons-V01-5

Customer Advisory Boards & Research

Partner with 50-300 of your high-impact customers and include their voice in key strategic decisions

 

Metllife-Logo-2 Mutual-of-Omaha US-Express-logo-2

 

PeopleMetrics Live!

The Bi-Weekly Webinar Series at 2 pm ET

Watch the latest webinar episode!

PeopleMetrics Live Webinars

Browse the latest from our Blogs

Written by customer experience experts who live & breathe CX every day

 

Customer Experience (CX) Blog

How to Get Started with Customer Experience Research Now

How to Get Started with Customer Experience Research Now

Customer experience research ensures your CX program stays up-to-date with your customers’ needs. Learn how to start a customer research pr...

How to Get Started Customer Experience Research Now
PeopleMetrics

February 21, 2023

Customer Experience

Pharma Customer Experience (CX) Blog

Get Started Measuring Patient Experience in Clinical Trials

Get Started Measuring Patient Experience in Clinical Trials

Measuring patient experience in clinical trials is the right thing to do for all of your organization’s stakeholders. Explore how to get st...

Get Started Measuring Patient Experience in Clinical Trials
PeopleMetrics

August 25, 2022

Patient Experience

Employee Experience (EX) Blog

5 Tips to Motivate Employees to Complete Employee Engagement Surveys

5 Tips to Motivate Employees to Complete Employee Engagement Surveys

Getting employees to take surveys can be tricky. Here are some tips to improve survey response rates so you can work on improving employee ...

Glasses resting on a book
Sean McDade, PhD

April 26, 2022

Testimonials

Our clients love working with us!

“We found the project ran smoothly, our manager was always available to assist us and help us navigate through the experience with best practices and customizing our dashboard to suit our needs.”

ICons-19
Jamie B. Denunzio, PHR/SHRM-CP

Chief Operating Officer
Riverfront Federal Credit Union

“We learned a lot through this process, but what was always clear was how well-versed your staff was and how easy-to-use your platform was. The feedback we've received from our internal stakeholders has been very positive, and being able to see our results in real-time is simply amazing. THANK YOU!”

PM-Website-Blurb_Icons-24
Jill Vasant

SVP, Chief Marketing Officer
California Credit Union

Let's connect!

Have a question about customer experience, employee experience or customer advisory boards?

Contact PeopleMetrics