1. One Team

No silos here! Every member of the PeopleMetrics team is ready to jump in to help you measure and improve experience.

As a PeopleMetrics client, you’ll have a direct line to your dedicated account manager who knows CX and EX.  Plus, you have direct access to other members of our team, including analysts and even software developers.

2. Always Thinking

We are always thinking of ways to improve the customer and employee experience. 

From our founder's book, Listen or Die, to our proprietary models for Patient Support Services and Employee Experience, you can count on PeopleMetrics to always be thinking on your behalf.

3. I Got This

When we say we’re going to do something, we do it.

With timely delivery and our 24/7 help desk, we take accountability seriously, and are always available to answer your questions.

Powerful Enterprise Platform

Centralize all survey feedback with one software platform. Integrate operational and financial metrics for a holistic view of your customer, patient and/or employee experience.

Unlimited Model

Democratize all survey feedback with unlimited users, survey invitations, completes and dashboards.

We Wrote the Book on CX

With over 20 years of experience, our team brings deep knowledge and expertise to help you design the best VoC program to maximize ROI.