Activate Insights with PeopleMetrics!

Pioneering the integration of
CX and Market Research since 2001

Providing Customer Experience, Strategic Market Research, and Custom Research Panels

Customer Experience

Customer Experience

Activate CX Insights with full program design, implementation and best-in-class technology with real-time results. Relationship and Transactional CX surveys include strategic reports written by a CX expert. Add employee experience surveys for a complete picture.

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Pharma Customer Experience

Pharma Customer Experience

Measure and improve the Pharma customer experience (patients, physicians, HCPs, caregivers) in both commercial (patient services, salesforce effectiveness) and clinical settings. Pharma Customer Experience, written by PeopleMetrics CEO Sean McDade, is the pioneering book in this space.




Strategic Market Research

Strategic Market Research

We harness the thinking of our experienced consultants, reporting not just the results of the study, but what it actually means to you and your organization allowing you to activate insights.


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Custom Research Panels

Custom Research Panels

Activate insights via a custom panel of respondents that are available for feedback whenever you require. Partner with PeopleMetrics to create and execute an annual research plan that maximizes the ROI of your panel.


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PeopleMetrics Live!

The Webinar Series

Watch the latest webinar episode!

PeopleMetrics Live Webinars

Browse the latest from our Blogs

Written by customer experience experts who live & breathe CX and Research every day


Customer Experience (CX) Blog

The 5 Advantages of Custom Research Panels

The 5 Advantages of Custom Research Panels

Learn the 5 advantages of using Custom Research Panels - the highly curated, custom sample panels consisting of customers and/or prospects....

Pharma Customer Experience (CX) Blog

Get Started Measuring Patient Experience in Clinical Trials

Get Started Measuring Patient Experience in Clinical Trials

Measuring patient experience in clinical trials is the right thing to do for all of your organization’s stakeholders. Explore how to get st...

Strategic Marketing Research Blog

5 Tips to Motivate Employees to Complete Employee Engagement Surveys

5 Tips to Motivate Employees to Complete Employee Engagement Surveys

Getting employees to take surveys can be tricky. Here are some tips to improve survey response rates so you can work on improving employee ...


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 “We learned a lot through this process, but what was always clear was how well-versed your staff was and how easy-to-use your platform was. The feedback we've received from our internal stakeholders has been very positive, and being able to see our results in real-time is simply amazing. THANK YOU!”

Jill Vasant

SVP, Chief Marketing Officer
California Credit Union

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“We found the project ran smoothly, our manager was always available to assist us and help us navigate through the experience with best practices and customizing our dashboard to suit our needs.”

Jamie B. Denunzio, PHR/SHRM-CP

Chief Operating Officer
Riverfront Federal Credit Union


“I've been working with the PeopleMetrics research team since 2014. I consider them a part of my team. To our customers, they are an extension of Mutual of Omaha. I can count on them to propose, conduct and report on high quality, strategic market research insights among our B2B audiences. They understand our business and therefore design intuitive and well thought out studies for our customers. In addition, they are very knowledgeable about research among high stakes customer audiences. They also provide excellent customer service. We've received great insights that have helped us with product development, customer experience improvements and sales growth.”

Monika Mandrakas

Workplace Solutions Customer Insights Manager
Mutual of Omaha