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Pharma Patient Experience

Pharma Patient Experience

Better outcomes through real-time feedback

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B2C Customer Experience

Customer Experience

Deliver consistent experiences across every touchpoint

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Employee Experience

Employee Experience

Attract and retain top talent through ongoing feedback

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The latest from our blog: 

Sean McDade, PhD | Dec 12, 2019

25 Staff Appreciation and Recognition Ideas That Won't Break the Bank

Employee experience is vital to a healthy and growing company. A poor employee experience leads to disgruntled or apathetic employees who suck the energy out a ...

Reading time: 11 min
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Sean McDade, PhD | Nov 22, 2019

Communicate, Communicate, Communicate — To All Internal Stakeholders — Or You Will Regret It

Simply put, communication is the next make-or-break element of a successful VoC program. A great VoC program communicator has the same mindset as a marketing ...

Reading time: 5 min
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Sean McDade, PhD | Oct 29, 2019

Survey Health Is Everything. The Success of Your VoC Program (And Probably Your Job) Depends on It.

Today, I am going to focus on a very important topic – survey health. Let’s start with the obvious… if survey health is poor, nothing else you do with your VoC ...

Reading time: 5 min
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We exist to help our clients measure and improve the customer & employee experience.  
We do this through our enterprise software platform, full implementation services, and CX expertise.

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Centralize customer & employee feedback with one software platform. Integrate operational and financial metrics for a holistic view of your customer & employee experience.

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Unlimited Model

Democratize your customer & employee feedback with unlimited users, survey invitations, completes and dashboards.

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Listen or Die

We Wrote the Book on CX

We have over 18 years of experience helping companies across industries continually raise the bar on customer & employee experience.

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“The data from our PeopleMetrics platform gives us visibility all the way down to the store level to see in real-time who is performing well & who needs to improve. I would estimate that of our 1300 employees, 1000 benefit from the PeopleMetrics data & use it on a regular basis.”

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Regional Cellular Provider

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"I can truly say that PeopleMetrics gets us. They helped transform how we engage our B2B customers along every key touch point; & their team, processes & mentality have become an inherent part of our customer centric culture.”

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Premier Hospitality Group

 

 

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Written by customer & employee experience experts who live & breathe experience management every day.

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