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Customer Experience

Customer Experience

Relationship surveys to get your NPS baseline, transactional surveys to continuously improve your CX

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Pharma Customer Experience

Pharma Customer Experience

Measure and improve the customer experience (patient, HCP, caregiver) in both commercial (patient services, salesforce effectiveness) and clinical settings

 

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Employee Experience

Employee Experience

Get a regular pulse from your employees to improve employee engagement and the customer experience

 

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Customer Advisory Boards & Research

Partner with 50-300 of your high-impact customers and include their voice in key strategic decisions

 

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Browse the latest from our Blogs

Written by customer experience experts who live & breathe CX every day

 

Customer Experience (CX) Blog

What’s a Customer Journey Map? Template & Crash Course

What’s a Customer Journey Map? Template & Crash Course

This introductory guide to customer journey mapping will give you everything you need to know to start driving serious CX improvements and ...

Customer journey mapping allows you to better serve customers while driving impact.
PeopleMetrics

May 12, 2022

Pharma Customer Experience (CX) Blog

Pharma CX: The Complete Overview for Game-Changing Results

Pharma CX: The Complete Overview for Game-Changing Results

Pharma CX (customer experience) gives companies the framework they need to make real changes that improve patient experiences and drive bus...

Pharma CX management and design are changing how companies engage with patients and drive results.
PeopleMetrics

November 09, 2021

Employee Experience (EX) Blog

5 Tips to Motivate Employees to Complete Employee Engagement Surveys

5 Tips to Motivate Employees to Complete Employee Engagement Surveys

Getting employees to take surveys can be tricky. Here are some tips to improve survey response rates so you can work on improving employee ...

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Sean McDade, PhD

April 26, 2022

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SVP, Chief Marketing Officer
California Credit Union

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