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Pharma Patient Experience

Pharma CX

Better outcomes through real-time feedback from patients and HCPs

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B2C Customer Experience

Customer Experience

Deliver consistent experiences across every touchpoint

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Employee Experience

Employee Experience

Attract and retain top talent through ongoing feedback

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The latest from our blog: 

Sean McDade, PhD | May 28, 2020

Run Root Cause Analysis (RCA) After Every Recover Alert — It's Worth Every Penny and All The Pain

Setting up a process and using a professional alert management system to continuously follow up with at-risk customers will generate ROI on your VoC ...

Reading time: 6 min
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Kirk Lohbauer | May 6, 2020 4:52:03 PM

How Effective Is Your Digital Patient Support Services Offering?

More and more pharmaceutical manufacturers are offering patient services for their medications, and with that, they need to make numerous decisions on how they ...

Reading time: 6 min
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Sean McDade, PhD | May 4, 2020

Recover Alert Management - Centralized vs. Decentralized Approaches

Recover alerts are the core of any advanced VoC program.   Recover alerts immediately identify the customers who have had a recent poor experience. These are ...

Reading time: 11 min
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We exist to help our clients measure and improve the customer & employee experience.  
We do this through our enterprise software platform, full implementation services, and CX expertise.

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Centralize customer & employee feedback with one software platform. Integrate operational and financial metrics for a holistic view of your customer & employee experience.

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Democratize your customer & employee feedback with unlimited users, survey invitations, completes and dashboards.

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We Wrote the Book on CX

We have over 18 years of experience helping companies across industries continually raise the bar on customer & employee experience.

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"I can truly say that PeopleMetrics gets us. They helped transform how we engage our B2B customers along every key touch point; & their team, processes & mentality have become an inherent part of our customer centric culture.”

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Premier Hospitality Group

 

 

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