The latest from our blogs:

Level 1: Financial Security | PeopleMetrics' Patient Hierarchy of Needs

In my last blog post, I provided an overview of PeopleMetrics' Patient Hierarchy of Needs. This model includes five core patient needs and 15 questions that ...

Reading time: 4 min

The One Relationship That Determines The Success of Your VoC Program

No matter how talented you are as a customer experience professional, you need a team to create a world-class VoC program. In this blog post, we are focusing ...

Reading time: 6 min

Employee Experience and Location: How Linked Are They?

Employee benefits, pay, hours, and responsibilities are a few ingredients that flavor any given employee’s experience at work. Location is also a ...

Reading time: 4 min

The PeopleMetrics Way

We are a small team dedicated to helping our clients
measure and improve the experiences
of their customers and employees

Our 3 core values are infused into everything we do:

1. One Team

No silos here! Every member of the PeopleMetrics team is ready to jump in to help you measure and improve experience.

As a PeopleMetrics client, you’ll have a direct line to your dedicated account manager who knows CX and EX. Plus, you have direct access to other members of our team, including analysts and even software developers.

2. Always Thinking

We are always thinking of ways to improve the customer and employee experience.

From our founder's book, Listen or Die, to our proprietary models for Patient Support Services and Employee Experience, you can count on PeopleMetrics to always be thinking on your behalf.

3. I Got This

When we say we’re going to do something, we do it.

With timely delivery and our 24/7 help desk, we take accountability seriously, and are always available to answer your questions.

Why PeopleMetrics?

Powerful Enterprise Platform

Centralize all survey feedback with one software platform. Integrate operational and financial metrics for a holistic view of your customer, patient and/or employee experience.

Unlimited Model

Democratize all survey feedback with unlimited users, survey invitations, completes and dashboards.

We Wrote the Book on CX

With over 20 years of experience, our team brings deep knowledge and expertise to help you design the best VoC program to maximize ROI.

Your Trusted Experience Management Partner

Pharma CX

Customer Experience

Employee Experience