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Reduce churn and drive revenue through ongoing feedback
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Patient Services are a critical aspect of the patient experience. Patients expect Pharma companies to offer services to help them access, afford and understand ...
Last week, many of us at PeopleMetrics attended the 17th Annual eyeforpharma Philadelphia conference at the Pennsylvania Convention Center – right down the ...
A few weeks ago, CX experts in the pharmaceutical and life sciences space gathered at PanAgora Pharma's 6th Annual Pharma CX Summit in Summit, New Jersey to ...
Building out a robust patient services program is a huge investment for any pharmaceutical company looking to support their patients throughout their treatment ...
The following is an excerpt from Listen Or Die by Sean McDade, PhD. Ten-plus years ago, market research firms offered what was called customer satisfaction ...
So you’ve bought into the value of a real-time patient feedback program. You understand the what and the how: What is a real-time patient feedback program What ...
The following is an excerpt from Listen Or Die by Sean McDade, PhD. Market research was developed a century ago to measure the effectiveness of advertisements ...
The following is an excerpt from Listen Or Die by Sean McDade, PhD. Customer service (CS) is critical for delivering a great customer experience (CX). All too ...
The following is an excerpt from Listen Or Die by Sean McDade, PhD. As we discussed in Lesson #5, NPS is important to include in your VoC program, but if ...
The following is an excerpt from Listen Or Die by Sean McDade, PhD. An important metric in any successful VoC program is NPS, or Net Promoter Score. You should ...
We exist to help our clients measure and improve the customer experience.
We do this through our enterprise software, full implementation services, and CX expertise
Centralize customer feedback with one platform. Integrate operational and financial metrics for a holistic view of your customer experience.
Democratize your customer experience management ecosystem with unlimited users, survey invitations, completes and dashboards.
We have over 18 years of experience helping companies across industries continually raise the bar on customer satisfaction.
Review your current customer experience program with one of our CX experts
“The data from our PeopleMetrics platform gives us visibility all the way down to the store level to see in real-time who is performing well & who needs to improve. I would estimate that of our 1300 employees, 1000 benefit from the PeopleMetrics data & use it on a regular basis.”
VP Customer Experience
Regional Cellular Provider
"I can truly say that PeopleMetrics gets us. They helped transform how we engage our B2B customers along every key touch point; & their team, processes & mentality have become an inherent part of our customer centric culture.”
Senior VP of Operations
Premier Hospitality Group
Written by CEM experts who live & breathe customer experience every day.
