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Patient Experience

Patient Experience

Better outcomes through real-time feedback

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B2B Client Experience

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The latest from our blog: 

Matt Salvetti | Jan 25, 2019 11:37:13 AM

The Most Effective Way To Collect Patient Feedback

Real-time Voice of the Patient programs provide pharmaceutical patient services teams a lens into the thoughts and sentiment of their patients. Although the ...

Reading time: 16 min
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Sean McDade, PhD | Sep 24, 2018

Lesson #8: VoC Is Not The Same Thing As Market Research, But They're Converging

The following is an excerpt from Listen Or Die by Sean McDade, PhD. Market research was developed a century ago to measure the effectiveness of advertisements ...

Reading time: 5 min
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Sean McDade, PhD | Aug 31, 2018

Lesson #7: CX Is NOT The Same As Customer Service. Know The Difference.

The following is an excerpt from Listen Or Die by Sean McDade, PhD. Customer service (CS) is critical for delivering a great customer experience (CX). All too ...

Reading time: 4 min
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We have over 18 years of experience helping companies across industries continually raise the bar on customer satisfaction.

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