Patient | HCP | Customer | Employee
Better outcomes through real-time feedback from patients and HCPs
Deliver consistent experiences across every touchpoint
Attract and retain top talent through ongoing feedback
Setting up a process and using a professional alert management system to continuously follow up with at-risk customers will generate ROI on your VoC ...
More and more pharmaceutical manufacturers are offering patient services for their medications, and with that, they need to make numerous decisions on how they ...
Recover alerts are the core of any advanced VoC program. Recover alerts immediately identify the customers who have had a recent poor experience. These are ...
Taking action on an individual customer response to a survey about a recent experience is the most direct evidence of ROI for VoC programs. Alerts allow ...
Closing the loop arguably drives the greatest ROI with VoC programs. Here's how it works: when an individual customer has a problem, the front line of the ...
Last week, PeopleMetrics attended CBI’s 14th Hub and SPP Model Optimization conference at the Loews Hotel in Center City Philadelphia. At this conference, ...
WEBINAR DATE: Tuesday, February 11th 2020 @ 2:00pm ET
2020 is here, and this year, many of our banking clients have made measuring and improving customer experience a strategic priority. Some clients are looking ...
Why should Pharma companies focus on Patient Experience (PX) in clinical trials? Driving recruitment, improving retention, increasing adherence, reducing ...
Pharma CX is most simply defined as the application of the principles of Customer Experience industry to the pharmaceutical and biotechnology industries. Too ...
We exist to help our clients measure and improve the customer & employee experience.
We do this through our enterprise software platform, full implementation services, and CX expertise.
Centralize customer & employee feedback with one software platform. Integrate operational and financial metrics for a holistic view of your customer & employee experience.
Democratize your customer & employee feedback with unlimited users, survey invitations, completes and dashboards.
We have over 18 years of experience helping companies across industries continually raise the bar on customer & employee experience.
Review your current experience management program with one of our CX or EX experts
“The data from our PeopleMetrics platform gives us visibility all the way down to the store level to see in real-time who is performing well & who needs to improve. I would estimate that of our 1300 employees, 1000 benefit from the PeopleMetrics data & use it on a regular basis.”
VP Customer Experience
Regional Cellular Provider
"I can truly say that PeopleMetrics gets us. They helped transform how we engage our B2B customers along every key touch point; & their team, processes & mentality have become an inherent part of our customer centric culture.”
Senior VP of Operations
Premier Hospitality Group
Written by customer & employee experience experts who live & breathe experience management every day.
