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Patient Experience

Patient Experience

Better outcomes through real-time feedback

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B2B Client Experience

B2B Client Experience

Reduce churn and drive revenue through ongoing feedback

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B2C Customer Experience

B2C Customer Experience

Deliver consistent experiences across every touchpoint

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The latest from our blog: 

Sean McDade, PhD | Feb 20, 2019

Lesson #9: VoC Programs Are Not Old-School CSAT Tracks

The following is an excerpt from Listen Or Die by Sean McDade, PhD. Ten-plus years ago, market research firms offered what was called customer satisfaction ...

Reading time: 5 min
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Matt Salvetti | Feb 18, 2019 12:47:44 PM

5 Key Players on a Patient Experience (PX) Feedback Team

So you’ve bought into the value of a real-time patient feedback program. You understand the what and the how: What is a real-time patient feedback program What ...

Reading time: 6 min
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Matt Salvetti | Jan 25, 2019 11:37:13 AM

The Most Effective Way To Collect Patient Feedback

Real-time Voice of the Patient programs provide pharmaceutical patient services teams a lens into the thoughts and sentiment of their patients. Although the ...

Reading time: 16 min
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We exist to help our clients measure and improve the customer experience.  
We do this through our enterprise software, full implementation services, and CX expertise

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Centralize customer feedback with one platform. Integrate operational and financial metrics for a holistic view of your customer experience.

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Unlimited Model

Democratize your customer experience management ecosystem with unlimited users, survey invitations, completes and dashboards.

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Listen or Die

We Wrote the Book on CX

We have over 18 years of experience helping companies across industries continually raise the bar on customer satisfaction.

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