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Pharma Patient Experience

Pharma Patient Experience

Better outcomes through real-time feedback

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B2B Client Experience

B2B Client Experience

Reduce churn and drive revenue through ongoing feedback

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B2C Customer Experience

B2C Customer Experience

Deliver consistent experiences across every touchpoint

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The latest from our blog: 

Audrey Squaresky | Jun 26, 2019

Has Your CX Lost The Human Touch?

The CX space has seen significant movement over the last few years – between multibillion-dollar acquisitions, advancement in AI, and continuously evolving ...

Reading time: 7 min
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Sean McDade, PhD | Jun 18, 2019

A Bonus Lesson from Listen or Die

One year ago today, I launched my book, Listen or Die: 40 Lessons that Turn Customer Feedback into Gold (check it out on Amazon!) The goal of the book was to ...

Reading time: 3 min
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Sean McDade, PhD | Jun 4, 2019

Lesson #10: B2B VoC and B2C VoC Are Completely Different

The following is an excerpt from Listen Or Die by Sean McDade, PhD. Who are your customers? Are they businesses (B2B) or consumers (B2C)? The answer to this ...

Reading time: 7 min
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We exist to help our clients measure and improve the customer experience.  
We do this through our enterprise software, full implementation services, and CX expertise

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Centralize customer feedback with one platform. Integrate operational and financial metrics for a holistic view of your customer experience.

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Unlimited Model

Unlimited Model

Democratize your customer experience management ecosystem with unlimited users, survey invitations, completes and dashboards.

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Listen or Die

We Wrote the Book on CX

We have over 18 years of experience helping companies across industries continually raise the bar on customer satisfaction.

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