The latest from our blogs:

Getting Feedback on Patient Support Services – Where to Begin?

As we all know, patients are also consumers. The patient who is onboarding onto a new medication has also had consumer experiences that set their ...

Reading time: 5 min

B2B VoC and B2C VoC Are Completely Different

The following is an excerpt from Listen Or Die by Sean McDade, PhD. Who are your customers? Are they businesses (B2B) or consumers (B2C)? The answer to this ...

Reading time: 7 min

5 Tips, 3 Approaches for Encouraging Peer-To-Peer Recognition

In his book The Rise of the Creative Class, Richard L. Florida highlights the factors that motivate creative workers like software developers and scientists. ...

Reading time: 6 min

The PeopleMetrics Way

We are a small team dedicated to helping our clients
measure and improve the experiences
of their customers and employees

Our 3 core values are infused into everything we do:

1. One Team

No silos here! Every member of the PeopleMetrics team is ready to jump in to help you measure and improve experience.

As a PeopleMetrics client, you’ll have a direct line to your dedicated account manager who knows CX and EX. Plus, you have direct access to other members of our team, including analysts and even software developers.

2. Always Thinking

We are always thinking of ways to improve the customer and employee experience.

From our founder's book, Listen or Die, to our proprietary models for Patient Support Services and Employee Experience, you can count on PeopleMetrics to always be thinking on your behalf.

3. I Got This

When we say we’re going to do something, we do it.

With timely delivery and our 24/7 help desk, we take accountability seriously, and are always available to answer your questions.

Why PeopleMetrics?

Powerful Enterprise Platform

Centralize all survey feedback with one software platform. Integrate operational and financial metrics for a holistic view of your customer, patient and/or employee experience.

Unlimited Model

Democratize all survey feedback with unlimited users, survey invitations, completes and dashboards.

We Wrote the Book on CX

With over 20 years of experience, our team brings deep knowledge and expertise to help you design the best VoC program to maximize ROI.

Your Trusted Experience Management Partner

Pharma CX

Customer Experience

Employee Experience