Setting up a process and using a professional alert management system to continuously follow up with at-risk customers will generate ROI on your VoC ...
More and more pharmaceutical manufacturers are offering patient services for their medications, and with that, they need to make numerous decisions on how they ...
Recover alerts are the core of any advanced VoC program. Recover alerts immediately identify the customers who have had a recent poor experience. These are ...
“The data from our PeopleMetrics platform gives us visibility all the way down to the store level to see in real-time who is performing well & who needs to improve. I would estimate that of our 1300 employees, 1000 benefit from the PeopleMetrics data & use it on a regular basis.”
VP Customer Experience
Regional Cellular Provider
"I can truly say that PeopleMetrics gets us. They helped transform how we engage our B2B customers along every key touch point; & their team, processes & mentality have become an inherent part of our customer centric culture.”
Senior VP of Operations
Premier Hospitality Group
Written by customer & employee experience experts who live & breathe experience management every day.