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Pharma Patient Experience

Pharma Patient Experience

Better outcomes through real-time feedback

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B2B Client Experience

B2B Client Experience

Reduce churn and drive revenue through ongoing feedback

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B2C Customer Experience

B2C Customer Experience

Deliver consistent experiences across every touchpoint

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The latest from our blog: 

Sean McDade, PhD | Oct 29, 2019

Survey Health Is Everything. The Success of Your VoC Program (And Probably Your Job) Depends on It.

Today, I am going to focus on a very important topic – survey health. Let’s start with the obvious… if survey health is poor, nothing else you do with your VoC ...

Reading time: 5 min
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Sean McDade, PhD | Oct 3, 2019

Do You Need a Survey Tool or a VoC Partner?

Unless you’re working in a very small company, the full spectrum of VoC responsibilities are usually too much for one person. Often, people think they can ...

Reading time: 7 min
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Reshma Bennur | Sep 26, 2019 12:50:02 PM

Measure Patient Experience in Clinical Trials: It’s the right thing to do!

Why should Pharma companies focus on Patient Experience (PX) in clinical trials? Driving recruitment, improving retention, increasing adherence, reducing ...

Reading time: 6 min
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We exist to help our clients measure and improve the customer experience.  
We do this through our enterprise software, full implementation services, and CX expertise

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Centralize customer feedback with one platform. Integrate operational and financial metrics for a holistic view of your customer experience.

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Unlimited Model

Democratize your customer experience management ecosystem with unlimited users, survey invitations, completes and dashboards.

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Listen or Die

We Wrote the Book on CX

We have over 18 years of experience helping companies across industries continually raise the bar on customer satisfaction.

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