Unless you’re working in a very small company, the full spectrum of VoC responsibilities are usually too much for one person. Often, people think they can ...
Why should Pharma companies focus on Patient Experience (PX) in clinical trials? Driving recruitment, improving retention, increasing adherence, reducing ...
Understanding the various touchpoints (e.g., in person, digital) you have with your customers is key to delivering a memorable customer experience. Once you’ve ...
“The data from our PeopleMetrics platform gives us visibility all the way down to the store level to see in real-time who is performing well & who needs to improve. I would estimate that of our 1300 employees, 1000 benefit from the PeopleMetrics data & use it on a regular basis.”
VP Customer Experience
Regional Cellular Provider
"I can truly say that PeopleMetrics gets us. They helped transform how we engage our B2B customers along every key touch point; & their team, processes & mentality have become an inherent part of our customer centric culture.”
Senior VP of Operations
Premier Hospitality Group
Written by CEM experts who live & breathe customer experience every day.