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Pharma Patient Experience

Pharma CX

Better outcomes through real-time feedback from patients and HCPs

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B2C Customer Experience

Customer Experience

Deliver consistent experiences across every touchpoint

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Employee Experience

Employee Experience

Attract and retain top talent through ongoing feedback

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The latest from our blogs:

Pharma CX Blog: Customer Experience (CX) Blog: Employee Experience (EX) Blog:

The PeopleMetrics Way

We are a small team dedicated to helping our clients
measure and improve the experiences
of their customers and employees

Our 3 core values are infused into everything we do:

One Team

1. One Team

No silos here! Every member of the PeopleMetrics team is ready to jump in to help you measure and improve experience.

As a PeopleMetrics client, you’ll have a direct line to your dedicated account manager who knows CX and EX.  Plus, you have direct access to other members of our team, including analysts and even software developers.

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Always Thinking

2. Always Thinking

We are always thinking of ways to improve the customer and employee experience. 

From our founder's book, Listen or Die, to our proprietary models for Patient Support Services and Employee Experience, you can count on PeopleMetrics to always be thinking on your behalf.

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I Got This

3. I Got This

When we say we’re going to do something, we do it.

With timely delivery and our 24/7 help desk, we take accountability seriously, and are always available to answer your questions.

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Why PeopleMetrics?

One Platform

Powerful Enterprise Platform

Centralize all survey feedback with one software platform. Integrate operational and financial metrics for a holistic view of your customer, patient and/or employee experience.

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Unlimited Model

Unlimited Model

Democratize all survey feedback with unlimited users, survey invitations, completes and dashboards.

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Listen or Die

We Wrote the Book on CX

With over 20 years of experience, our team brings deep knowledge and expertise to help you design the best VoC program to maximize ROI.

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LET'S CONNECT

Review your current experience management program with one of our CX or EX experts

 

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Here to help.

Thumbs Up

“The data from our PeopleMetrics platform gives us visibility all the way down to the store level to see in real-time who is performing well & who needs to improve. I would estimate that of our 1300 employees, 1000 benefit from the PeopleMetrics data & use it on a regular basis.”

VP Customer Experience

Regional Cellular Provider

Thumbs Up

"I can truly say that PeopleMetrics gets us. They helped transform how we engage our B2B customers along every key touch point; & their team, processes & mentality have become an inherent part of our customer centric culture.”

Senior VP of Operations
Premier Hospitality Group

 

 

DISCOVER OUR AWARD-WINNING BLOG

Written by customer & employee experience experts who live & breathe experience management every day.

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