2 Methods for MEASURING Customer Experience in Pharma Patient Support Programs

Patient Experience | Pharma | PeopleMetrics LIVE

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PeopleMetrics

Trusted Experience Management Partners

The most effective, award winning pharma patient support programs focus on improving the customer experience to meet ever-evolving patient and provider expectations. To do this, it's crucial to start small with either a relationship survey or a transactional survey around onboarding - a key touchpoint for driving patient outcomes in the pharmaceutical industry.

In this session, we review the differences between relationship and transactional patient support program surveys, and provide examples of how best-in-class patient support programs leverage both to optimize operations and improve experience along the patient journey.

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TRANSCRIPT:

COMING SOON

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PeopleMetrics LIVE! is a free online session where experience measurement experts from our team answer YOUR questions about CX, EX, Pharma Patient Support Services and more. Tune in for short, casual conversations Tuesday's at 2:00pm ET.

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Posted on 08-24-2021