Patient Support Services, whether offered in-house or outsourced, are a significant financial investment. It is important to continually measure, monitor and optimize this investment to maximize ROI.
Where should investment efforts be directed? What do patients value most about the patient support services they receive? What is most important to offer through digital channels? What are the gaps in services offerings?
In this webinar, PeopleMetrics Founder & CEO Sean McDade PhD shares some best practices for measurement, along with insights we have gleaned from listening to 4000+ patient conversations.
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