PeopleMetrics LIVE! | Customer Experience Episode#18
Customer Success vs Customer Experience – What’s the difference? While the terms are often used interchangeably, in practice there are both similarities and differences. Historically they were owned by different parts of the organization, but in more recent years, business strategy has evolved that puts both Customer Success and Customer Experience at the core of a customer centric culture.
In this session, Sean McDade and our special guest speaker Joe Mangiaracina, discuss how to leverage the strengths of Customer Success and Customer Experience in synergy to create stronger relationships with customers.
PeopleMetrics LIVE! is a free online session where Experience Measurement experts from our team share their knowledge on Customer Experience Feedback Programs, Pharma Patient Support Services, and more. At the end of each session, we open the conversation up to the audience to answer all YOUR questions. Tune in for our Tuesday afternoon specials for some short, casual conversations lead by experts in the CX industry.
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