Written by CEM experts who live & breathe customer experience every day.
SubscribeSetting up a process and using a professional alert management system to continuously follow up with at-risk customers will generate ROI on your VoC ...
As the world of work continues to change in the face of the COVID-19 pandemic, communication skills are increasingly seen as the crucial glue that holds a ...
Recover alerts are the core of any advanced VoC program. Recover alerts immediately identify the customers who have had a recent poor experience. These are ...
In March of 2020, PeopleMetrics conducted an independent study to find out how employees across the US perceive their employer's response to COVID-19. We found ...
WEBINAR RECORDING Did you know... Unhappy employees can have significant negative impacts on experience (CX or PX), and our newest study found that 55% of ...
Today PeopleMetrics announced survey results of 1008 full-time employees across the United States on how their employer is handling the COVID-19 pandemic. ...
Taking action on an individual customer response to a survey about a recent experience is the most direct evidence of ROI for VoC programs. Alerts allow ...
Closing the loop arguably drives the greatest ROI with VoC programs. Here's how it works: when an individual customer has a problem, the front line of the ...
2020 is here, and this year, many of our banking clients have made measuring and improving customer experience a strategic priority. Some clients are looking ...
