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PeopleMetrics | Apr 30, 2021

5 Secrets Behind World-Class Customer Experience (CX)

What does world-class customer experience look like? Take a look behind the curtain. The key lies in how those experiences are designed and managed internally ...

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Customer Experience, Best Practices, PeopleMetrics LIVE
PeopleMetrics | Apr 15, 2021

9 Key Differences Between Transactional and Relationship Customer Surveys

Voice of Customer (VoC) programs use two types of surveys to gather customer feedback: relationship surveys and transactional surveys. A relationship survey is ...

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Customer Experience, Customer Experience Survey, PeopleMetrics LIVE
PeopleMetrics | Mar 25, 2021

3 Easy Ways To Quickly Understand Customer Survey Comments

Customer survey comments (i.e. open-ends; unstructured feedback; verbatims) are incredibly valuable because they indicate WHY people feel the way they do. ...

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Customer Experience Management Software, Text Analytics, PeopleMetrics LIVE
PeopleMetrics | Mar 18, 2021

How to Increase Customer Experience (CX) Survey Response Rates

Survey participation is a key part of an effective Voice of Customer (VoC) program. How do you ensure a high response rate? There are various best practices ...

Reading time: 42 min
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Customer Experience, Survey Design, PeopleMetrics LIVE
PeopleMetrics | Feb 25, 2021

PeopleMetrics Experience Management Platform Roadmap Preview

Learn about the latest changes to PeopleMetrics and how they affect your team. This is a special look at what’s coming soon and what’s recently launched. We ...

Reading time: 40 min
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Customer Experience Management Software, Customer Experience Management, PeopleMetrics LIVE
PeopleMetrics | Feb 18, 2021

How to Close the Loop on Customer Feedback

Can customer feedback improve performance? Absolutely! But that all depends on how effectively you're closing the loop with your customers. Closing the ...

Reading time: 43 min
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Customer Experience, Customer Experience Management, PeopleMetrics LIVE
PeopleMetrics | Jan 28, 2021

PeopleMetrics Turns 20! 3 Business Lessons from CX Entrepreneur Sean McDade PhD

To celebrate PeopleMetrics' 20th anniversary, our Founder & CEO Sean McDade PhD and other members of our team shared key business lessons from the last two ...

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Customer Experience Management Software, PeopleMetrics LIVE
PeopleMetrics | Jan 21, 2021

WATCH NOW: Customer Journey Mapping: Which Touchpoints Really Matter? | PeopleMetrics LIVE!

Customer Journey Mapping: Which Touchpoints Really Matter? Customer journey mapping is an important part of measuring the customer experience, but getting ...

Reading time: 43 min
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Customer Experience, Customer Journey, PeopleMetrics LIVE
PeopleMetrics | Dec 17, 2020

WATCH NOW: Planning for Customer Experience (CX) in 2021 | PeopleMetrics LIVE!

Planning for Customer Experience (CX) in 2021 What can you do NOW to get your CX program ready for 2021 What are the key touchpoints you must measure in 2021? ...

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Customer Experience, Customer Service, PeopleMetrics LIVE