What’s a Customer Journey Map? Template & Crash Course
This introductory guide to customer journey mapping will give you everything you need to know to start driving serious CX...
Customer Advisory Boards (CABs): Frequently Asked Questions
Customer advisory boards (CABs) will help you gather invaluable feedback, increase customer loyalty, and give your business a...
What is Customer Experience? Complete Introduction to CX
Customer experience (CX) has quickly become a key differentiator of leading businesses. Learn all the essentials with our complete...
3 Trends in CX, High-Impact Customers and PeopleMetrics Update
High-impact customers require a different experience than the masses. Yet, the CX industry largely has treated them the same as...
Customer Satisfaction Software: Crash Course & Top Features
Customer satisfaction software helps businesses generate feedback and solve problems in real time. Learn how the right tools and...
Lots of Exciting News!
I have some more exciting news to share – PeopleMetrics has acquired Center for Strategy Research (CSR). This is our first...
The One Relationship That Determines The Success of Your VoC Program
No matter how talented you are as a customer experience professional, you need a team to create a world-class VoC program -...
B2B VoC and B2C VoC Are Completely Different
Listen or Die author Sean McDade, PhD explains the differences between B2B and B2C Voice of the Customer (VoC) programs.
How to Write a Really Bad Survey
There are a lot of bad surveys out there. Here are 3 surefire ways to write a really bad one... so you know what to avoid when...