Every guest deserves a unique and memorable experience. Ensure your team is listening to customer feedback everywhere—from the front desk to the rooftop pool.
Text Analytics
Use Text Analytics to find out how your guests really feel about their stay
Guest Feedback
Discover where your employees are making memories
Unlimited Users
Every employee gets an account—we don't charge user fees
Telecom
Reduce churn, keep customers. Identify what customers are saying about your brand and the best ways to engage.
Root Cause Analysis
Identify and track the real reasons customer are experiencing issues
Improve NPS
Identify what customers are saying about your brand and increase referrals
Close the Loop
Centrally manage alerts to close the loop on customer issues
Retail Banking
Customers have a wide range of choice when it comes to where they conduct their banking. Solicit feedback, uncover churn risk, and take action to keep your valued customers.
Self-Service Toolkit
Easily create dashboards tailored to your specific needs
Real-Time Data Collection
Receive customer feedback in real-time—no need to wait
Location-Based Setup
Our implementation team works to ensure every location has the right setup
Contact PeopleMetrics
Connect with an expert from our B2C Customer Experience team
