Customer Experience

Deliver consistent experiences every time

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Your dedicated account manager brings 20+ years of CX expertise into your program

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Hospitality

Hospitality

Build guest loyalty by identifying and addressing unsatisfactory experiences

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Telecom

Telecom

Reduce churn by identifying and getting ahead of customer issues

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bank

Banks & Credit Unions

Ensure seamless customer & member experiences across digital and branch touchpoints

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B2B Client Experience

B2B Client Experience

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Hospitality

PeopleMetrics VoC for Hospitality™
Real-Time Feedback for a Consistent Guest Experience

Every guest deserves a unique and memorable experience. Ensure your team is listening to guest feedback everywhere—from the front desk to the rooftop pool.
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Collect Data in Real-Time

Collect Data in Real-Time

Discover where your guests are making memories and identify experiences that need intervention

Access Industry Benchmarks

Access Industry Benchmarks

Use PeopleMetrics' best practice survey questions to gain access to industry benchmarks and compare your performance to others

Leverage Text Analytics

Leverage Text Analytics

Use Text Analytics to find out how your guests really feel about their stay

Telecom

PeopleMetrics VoC for Telecom™
Real-Time Feedback for a Consistent Customer Experience

Identify at-risk customers, build loyalty and drive operational efficiencies.
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Improve NPS

Improve NPS

Monitor what customers are saying about your services and increase referrals

Identify At-Risk Customers

Identify At-Risk Customers

Identify and close the loop with at-risk customers following unsatisfactory experiences

Conduct Root Cause Analysis

Conduct Root Cause Analysis

Investigate and track the real reasons customers are experiencing issues

Retail Banking

PeopleMetrics VoC for Banks & Credit Unions™
Real-Time Feedback for Consistent Customer & Member Experiences

Solicit feedback, identify churn risk, and take proactive action to keep your valued customers.
View Summary
Collect Data in Real-Time

Collect Data in Real-Time

View and analyze customer feedback across touchpoints in real-time

Identify At-Risk Customers

Identify At-Risk Customers

Identify and close the loop with at-risk customers following unsatisfactory experiences

Access Industry Benchmarks

Access Industry Benchmarks

Use PeopleMetrics' best practice survey questions to gain access to industry benchmarks and compare your performance to others

The latest from our Customer Experience (CX) Blog:

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PeopleMetrics | Dec 17, 2020

WATCH NOW: Planning for Customer Experience (CX) in 2021 | PeopleMetrics LIVE!

Planning for Customer Experience (CX) in 2021 What can you do NOW to get your CX program ready for 2021 What are the key touchpoints you must measure in 2021? ...

Reading time: 2 min
Read more ›
PeopleMetrics | Nov 19, 2020

WATCH NOW: What Are the Best Voice of the Customer (VoC) Alerts? How Do You Use Them? | PeopleMetrics LIVE!

What Are the Best Voice of the Customer (VoC) Alerts? How Do You Use Them? What role do real-time alerts play in a Voice of Customer (VoC) program?  What are ...

Reading time: 2 min
Read more ›
PeopleMetrics | Nov 11, 2020

WATCH NOW: What's the Difference Between Customer Experience (CX) and Customer Service? | PeopleMetrics LIVE!

  What's the Difference Between Customer Experience (CX) and Customer Service? Is Customer Experience (CX) the same as Customer Service? How can you use ...

Reading time: 2 min
Read more ›

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