A customer experience management solution for the banking industry.
What is Voice of the Customer for Banks?
It's three steps to an improved client experience.
Baseline Study →
We find highlights and low points in your banking experience through intensive survey-based research.
Ongoing CustomerMetrics →
Your employees leverage our software platform to act on customer feedback every day.
Happy Bank Customers!
You create the ideal banking customer experience by acting on customer feedback over time.
First, we conduct a baseline study across your customers.
This one-time customer survey takes a deep dive into your bank's client experience. It helps you better understand who your customers are, and defines your customer segments. Click here to learn more.
Second, we launch CustomerMetrics for real-time customer feedback management.
Our software helps employees respond immediately to customer issues. You can also learn what's resonating with your customers right now. Click here for more about CustomerMetrics.
Third, you'll see improved customer satisfaction and customer retention.
Voice of the Customer for Banks helps you focus on your clients' perspective every day. Both your bank and your customers will benefit from your focus on improving customer experience.
Our thoughtful customer experience consultants can improve your bank.
The monthly subscription charge for this banking customer experience management solution is $6,250. Get 1 month free with an annual prepaid option, equating to $5,730 per month.
Additional Option: Receive a quarterly check-in with a customer experience expert to help you build your strategy for $500/month.
A Wows and Woes study can be completed in 6 weeks (assuming your customer data file is in order). The CustomerMetrics customer experience management software platform will launch 2-4 weeks following delivery of Wows and Woes report.
