Closed-Loop Customer Feedback: How to Drive Real CX Results
If you want increased customer retention and happier customers, explore this guide to learn the five characteristics of a...
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If you want increased customer retention and happier customers, explore this guide to learn the five characteristics of a...
I have some more exciting news to share – PeopleMetrics has acquired Center for Strategy Research (CSR). This is our first...
There are a lot of bad surveys out there. Here are 3 surefire ways to write a really bad one... so you know what to avoid when...
These 5 CX strategies provide the biggest impact or provide the most insight on driving CX excellence.
What good is AI if it isn't helping customers feel better about your brand? Forrester raised the point that even though our CX...
Listen or Die author Sean McDade, PhD explains the difference between customer experience (CX) and customer service (CS).
I am thrilled to announce that my first book, Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold, will be available...
PeopleMetrics Founder & CEO Sean McDade explains why CX leaders need to focus solely on improving the customer experience, and...
PeopleMetrics Founder & CEO Sean McDade explains why not measuring customer experience is as crazy as not having a finance...