Posts about customer-experience

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PeopleMetrics | Apr 30, 2021

5 Secrets Behind World-Class Customer Experience (CX)

What does world-class customer experience look like? Take a look behind the curtain. The key lies in how those experiences are designed and managed internally ...

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Customer Experience, Best Practices, PeopleMetrics LIVE
PeopleMetrics | Apr 15, 2021

9 Key Differences Between Transactional and Relationship Customer Surveys

Voice of Customer (VoC) programs use two types of surveys to gather customer feedback: relationship surveys and transactional surveys. A relationship survey is ...

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Customer Experience, Customer Experience Survey, PeopleMetrics LIVE
PeopleMetrics | Mar 18, 2021

How to Increase Customer Experience (CX) Survey Response Rates

Survey participation is a key part of an effective Voice of Customer (VoC) program. How do you ensure a high response rate? There are various best practices ...

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Customer Experience, Survey Design, PeopleMetrics LIVE
PeopleMetrics | Feb 18, 2021

How to Close the Loop on Customer Feedback

Can customer feedback improve performance? Absolutely! But that all depends on how effectively you're closing the loop with your customers. Closing the ...

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Customer Experience, Customer Experience Management, PeopleMetrics LIVE
PeopleMetrics | Jan 21, 2021

WATCH NOW: Customer Journey Mapping: Which Touchpoints Really Matter? | PeopleMetrics LIVE!

Customer Journey Mapping: Which Touchpoints Really Matter? Customer journey mapping is an important part of measuring the customer experience, but getting ...

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Customer Experience, Customer Journey, PeopleMetrics LIVE
PeopleMetrics | Dec 17, 2020

WATCH NOW: Planning for Customer Experience (CX) in 2021 | PeopleMetrics LIVE!

Planning for Customer Experience (CX) in 2021 What can you do NOW to get your CX program ready for 2021 What are the key touchpoints you must measure in 2021? ...

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Customer Experience, Customer Service, PeopleMetrics LIVE
PeopleMetrics | Nov 19, 2020

WATCH NOW: What Are the Best Voice of the Customer (VoC) Alerts? How Do You Use Them? | PeopleMetrics LIVE!

What Are the Best Voice of the Customer (VoC) Alerts? How Do You Use Them? What role do real-time alerts play in a Voice of Customer (VoC) program?  What are ...

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Customer Experience, Customer Service, PeopleMetrics LIVE
PeopleMetrics | Nov 11, 2020

WATCH NOW: What's the Difference Between Customer Experience (CX) and Customer Service? | PeopleMetrics LIVE!

  What's the Difference Between Customer Experience (CX) and Customer Service? Is Customer Experience (CX) the same as Customer Service? How can you use ...

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Customer Experience, Customer Service, PeopleMetrics LIVE
PeopleMetrics | Nov 4, 2020

WATCH NOW: Is Voice of Customer (VoC) The Same As Market Research? | PeopleMetrics LIVE!

  Is Voice of Customer (VoC) The Same As Market Research? What is the difference between Voice of Customer (VoC) and Market Research? Do you need both? How can ...

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Customer Experience, Market Research, PeopleMetrics LIVE