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We believe good business is human.


PeopleMetrics is more than a customer experience solution.

We're a coach, a guide, and a partner in your journey to customer centricity. We use simple and effective online surveys to measure Net Promoter Scores and collect feedback from customers and employees. Then we reveal the best ways to respond. Our goal is to help you listen to all of the people involved in your business, so you can make smarter decisions for your current and future customers.


What do we offer?

We have a Voice of the Customer platform, and a lot more.

  Find out why PeopleMetrics is different.

Why choose us?

We make it easy to improve your customer experience strategy.

Find out why PeopleMetrics is different.

What Our Customers Are Saying

Maria from Signature Flight Support

“We find that working with PeopleMetrics is like working with an internal team. Actually, at times, it's even easier to work with PeopleMetrics.

"We find that their support of our network and their support of our feedback has been integral in our success. And we also find that they push back when necessary, when they believe and think that there is an alternative or another way of looking at a business solution that will help us in achieving our customer experience goals.”

Maria Sastre
President and COO, Signature Flight Support

See the case study here.


Featured Resource

Introduction to Voice of the Customer Buyer's Guide

Get this free guide to making amazing experiences.


Learn the advantages and disadvantages for 3 different measurement systems for the customer experience.