Closed-Loop Customer Feedback: How to Drive Real CX Results
If you want increased customer retention and happier customers, explore this guide to learn the five characteristics of a...
VoC Is Becoming The Single Source of Truth For All Customer Feedback On CX
Listen or Die author Sean McDade, PhD explains the differences between solicited and unsolicited; verified and observed customer...
#CXSecrets: Don't Limit Feedback Opportunities
PeopleMetrics Founder & CEO Sean McDade advises companies to expand possibilities for customer feedback across multiple channels...
SaaS Companies: Implement a Product NPS Program in 5 Simple Steps
How B2B SaaS companies can start leveraging regular NPS reporting & end-user feedback in five simple steps to guide development,...
Are You There, Company? It's Me, Your Customer.
You're running a successful VoC program. But do your customers know that you’re actually listening to them?
My Pleasant Pomegranate Purchasing Experience
I am one of the biggest pomegranate promoters there is, let me tell you about my recent pomegranate purchasing customer experience.
Designing a Customer Feedback Survey That Helps You and Doesn’t Annoy Customers
Designing a Customer Feedback Survey That Helps You and Doesn’t Annoy Customers
5 Necessities of an Effective Closed-Loop Customer Feedback Program
5 Necessities of an Effective Closed-Loop Customer Feedback Program