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Want to learn more about customer experience in banking? Try our free course!

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What is Voice of the Customer for Banks?

It's three steps to an improved client experience.


Baseline Study 

We find highlights and low points in your banking experience through intensive survey-based research.


Ongoing CustomerMetrics 

Your employees leverage our software platform to act on customer feedback every day.


Happy Bank Customers!

You create the ideal banking customer experience by acting on customer feedback over time.

First, we conduct a baseline study across your customers.

This one-time customer survey takes a deep dive into your bank's client experience. It helps you better understand who your customers are, and defines your customer segments. Click here to learn more.

Second, we launch CustomerMetrics for real-time customer feedback management.

Our software helps employees respond immediately to customer issues. You can also learn what's resonating with your customers right now. Click here for more about CustomerMetrics.

Third, you'll see improved customer satisfaction and customer retention.

Voice of the Customer for Banks helps you focus on your clients' perspective every day. Both your bank and your customers will benefit from your focus on improving customer experience.


Our thoughtful customer experience consultants can improve your bank.

 Schedule a Demo of Voice of the Customer for Banks



Who is PeopleMetrics?

Here's more about our experience.


We know the banking industry.

(Click the image to dig into our research.)


Our clients are successful.

(Click the image to read case studies.)

banking customer experience case studies

We even have video to prove it.

(Click the image to see testimonials on YouTube.)


Frequently Asked Questions

What type of bank is this solution for?

Voice of the Customer for Banks is designed for retail banks with up to 50 branches.

How much does Voice of the Customer for Banks cost?

The monthly subscription charge for this banking customer experience management solution is $6,250. Get 1 month free with an annual prepaid option, equating to $5,730 per month.

Additional Option: Receive a quarterly check-in with a customer experience expert to help you build your strategy for $500/month.

How long does this solution take to implement?

A Wows and Woes study can be completed in 6 weeks (assuming your customer data file is in order). The CustomerMetrics customer experience management software platform will launch 2-4 weeks following delivery of Wows and Woes report.

How secure will my data be? What are your standards?

Our security standards documentation is here.

Want to know more about Voice of the Customer for Banks?

Just fill out this form, and we'll schedule a conversation.