How Shriners Childrens uses Customer Feedback to Deepen Donor Relationships

About the webinar

Join us for an extra special session of PeopleMetrics LIVE!, where our guest speaker Stuart Sullivan, Chief Development Officer, at Shriners Childrens will dive into how Shriners used donor feedback to deepen relationships with key donors.

Stuart and Sean McDade, PhD, CEO of PeopleMetrics will discuss the design of the Shriners donor feedback program, donor personas, and specific actions that Shriners has taken based on donor feedback. We will also touch on how Shriners has used donor feedback to evaluate the effectiveness of their marketing messages. Finally, Stuart and Sean will provide their perspective on customer experience measurement in the non-profit space currently and in the future.

Speakers

PeopleMetrics LIVE! is a free online session where Experience Measurement experts from our team share their knowledge on Customer Experience Feedback Programs, Pharma Patient Support Services, and more. At the end of each session, we open the conversation up to the audience to answer all YOUR questions. Tune in for our Tuesday afternoon specials for some short, casual conversations lead by experts in the CX industry.

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