Living in Two Worlds: Leading an Insights Company Through Quiet Change
It often feels like I’m living in two different worlds at the same time.
Bringing Insights to Life in the Age of AI
AI has entered a pivotal “snap” moment where adoption accelerates, expectations shift, and insight teams must evolve. This article...
Three Years Was All It Took to Reshape Everything
Three years after discovering ChatGPT, the way we create, share, and feel insights has completely changed. Here’s how AI unlocked...
In the Age of AI Trust Becomes the Deciding Factor
In this week’s AI Signal, I shared a simple poll that asked who people want to win the AGI race. What struck me was not the...
Why the Deck Is Dying (and What’s Replacing It)
PowerPoint can’t keep up with how people learn and make decisions today. AI tools like Gamma, Lovable, and NotebookLM turn...
The Future of Insights Is Personal, Not Technological
AI is reshaping insights by giving individuals more clarity, speed, and creative power. With tools like Lovable, Gamma, and...
The Future of Market Research Belongs to the Integrators
Surveys, dashboards, reports; fragmented insights no longer cut it. AI rewards the connected. The researchers who combine human...
The Future of Insights Is Already Here (It Just Didn’t Come From a Survey)
This week on my AI Signal Substack, I wrote about a moment that every researcher should pay attention to.
Has Your CX Lost The Human Touch?
What good is AI if it isn't helping customers feel better about your brand? Forrester raised the point that even though our CX...
