Posts about peoplemetrics-live

All Customer Experience Strategy Customer Experience Voice of the Customer Customer Feedback
All categories

PeopleMetrics | Feb 25, 2021

PeopleMetrics Experience Management Platform Roadmap Preview

PeopleMetrics Experience Management Platform Roadmap Preview Learn about the latest changes to PeopleMetrics and how they affect your team. This is a special ...

Reading time: 40 min
Read more ›
Customer Experience Management Software, Customer Experience Management, PeopleMetrics LIVE
PeopleMetrics | Feb 18, 2021

How to Close the Loop on Customer Feedback

How To Close the Loop on Customer Feedback: Best Practices for 2021 Can customer feedback improve performance? Absolutely! But that all depends on how ...

Reading time: 43 min
Read more ›
Customer Experience, Customer Experience Management, PeopleMetrics LIVE
PeopleMetrics | Jan 28, 2021

PeopleMetrics Turns 20! 3 Business Lessons from CX Entrepreneur Sean McDade PhD

PeopleMetrics Turns 20! 3 Business Lessons from Customer Experience Entrepreneur Sean McDade PhD To celebrate PeopleMetrics' 20th anniversary, our Founder & ...

Reading time: 49 min
Read more ›
Customer Experience Management Software, PeopleMetrics LIVE
PeopleMetrics | Jan 21, 2021

WATCH NOW: Customer Journey Mapping: Which Touchpoints Really Matter? | PeopleMetrics LIVE!

Customer Journey Mapping: Which Touchpoints Really Matter? Customer journey mapping is an important part of measuring the customer experience, but getting ...

Reading time: 43 min
Read more ›
Customer Experience, Customer Journey, PeopleMetrics LIVE
PeopleMetrics | Dec 17, 2020

WATCH NOW: Planning for Customer Experience (CX) in 2021 | PeopleMetrics LIVE!

Planning for Customer Experience (CX) in 2021 What can you do NOW to get your CX program ready for 2021 What are the key touchpoints you must measure in 2021? ...

Reading time: 2 min
Read more ›
Customer Experience, Customer Service, PeopleMetrics LIVE
PeopleMetrics | Nov 19, 2020

WATCH NOW: What Are the Best Voice of the Customer (VoC) Alerts? How Do You Use Them? | PeopleMetrics LIVE!

What Are the Best Voice of the Customer (VoC) Alerts? How Do You Use Them? What role do real-time alerts play in a Voice of Customer (VoC) program?  What are ...

Reading time: 2 min
Read more ›
Customer Experience, Customer Service, PeopleMetrics LIVE
PeopleMetrics | Nov 11, 2020

WATCH NOW: What's the Difference Between Customer Experience (CX) and Customer Service? | PeopleMetrics LIVE!

  What's the Difference Between Customer Experience (CX) and Customer Service? Is Customer Experience (CX) the same as Customer Service? How can you use ...

Reading time: 2 min
Read more ›
Customer Experience, Customer Service, PeopleMetrics LIVE
PeopleMetrics | Nov 4, 2020

WATCH NOW: Is Voice of Customer (VoC) The Same As Market Research? | PeopleMetrics LIVE!

  Is Voice of Customer (VoC) The Same As Market Research? What is the difference between Voice of Customer (VoC) and Market Research? Do you need both? How can ...

Reading time: 2 min
Read more ›
Customer Experience, Market Research, PeopleMetrics LIVE
PeopleMetrics | Oct 28, 2020

WATCH NOW: What Does It Really Mean To Be "Customer-Centric"? | PeopleMetrics LIVE!

    What Does It Really Mean To Be "Customer-Centric?" Most companies say they’re “customer-centric,” but what does that actually mean?  How can you take ...

Reading time: 2 min
Read more ›
Customer Experience, Customer Centricity, PeopleMetrics LIVE